After several decades working in corporate Canada in various managerial positions and a short stint trying out retirement, I've decided to return to my roots. This position is hands-on, working at a Children's Summer Camp to ensure that campers continue to enjoy a safe and beautiful camp experience. St. Brigid's camp was founded 50 years ago with the aim of providing a true camping experience to underprivileged children/youth. The camp is located on beautiful Lake Manitou in Low Quebec.

•Drive the sales growth, operations, and financial performance for a multi-million dollar business. This is achieved by developing and executing a growth oriented sales plan focused on servicing our diverse markets•Partner with key suppliers in the assigned geography•Provide direction and leadership to the Fabrication team to achieve high quality, productivity and safety standards•Educate and maintain advance operational improvement by measuring and monitoring results compared to plan, analyzing data, soliciting and listening to feedback, using lean methodology, and making adjustments as needed•Establish team goals and objectives, measure performance, provide feedback, develop talent and fosters personal accountability•Operate with an entrepreneurial mindset & demonstrates excellent visionary leadership•Establish & develop a winning team which places our customers at the forefront of all we do•Foster a culture which attracts & retains top talent.

Responsible for managing sales and profitability of a multi-million dollar plastics distribution business in Ontario.Responsibilities include:•Lead a team of inside and outside sales professionals serving customers in Ontario. •Identifying talent, creating succession plans and providing opportunities for employee development and growth.•Growing market share and increasing profitability.•Managing inventory and accounts receivable•Developing and executing a growth oriented sales plan focused on our core markets, products and key suppliers in assigned geography.

Responsible for managing all aspects of a multi-million dollar plastics distribution branch.Responsibilities include:•Developing and executing a growth oriented sales plan focused on our core markets, products and key suppliers in assigned geography.•Identifying talent, creating succession plans and providing opportunities for employee development and growth.•Growing market share and increasing profitability.•Managing inventory and overseeing the shipping & receiving process.•Promoting a safe work environment following EHS&S standards.

•Conducted extensive product pricing review, provided recommendation and implemented changes increasing profit by $5M.•Performed product management responsibilities including idea generation and evaluation, product design, business case preparation and product implementation for several product lines.•Monitored the competitive landscape and remained current of relevant research, legal, regulatory, industry, and consumer trends. Communicated highlights to key stakeholders.•Oversaw the development and launch of new products and managed the discontinuation of existing products.•Built strong relationship with external partner/supplier.•Negotiated new terms and conditions of banking product supplier agreement (including establishing service level agreements) resulting in a 16% increase in revenue in the first year.•Chaired and participated in numerous management and operational committees providing an active voice in improving processes, enhancing client experience, improving products and resolving issues.

•Developed, implemented and managed short and long term business, marketing and strategic plans that included forecasting and monitoring sales, revenues and expenses resulting in 915% growth of business line.•Initiated development of client research. Utilized findings to develop effective marketing activities.•Led a team responsible for delivering effective marketing campaigns, programs and campaign analysis. •Measured return on investment of marketing initiatives.•Established and maintained product line intranet site to efficiently provide sales and process tools to advisors.•Recognized for team based “High Performance Award” writing content for the development of new corporate marketing materials.•Re-engineered process for clients applying for loans/accounts reducing account opening time by more than 50%.•Developed sales tools and training guides increasing adoption and receptiveness of new products. Provided effective training to sales force. Developed strong relationships with Regional Managers.•Built and maintained strong business relationships with advisors and regional managers. Provided leadership, coaching and training to drive strong growth of new client acquisition and portfolio.

•Provided strong leadership for a team of 6 area managers, ensured common vision through clear communication and effective coaching.

•Instrumental in significantly improving customer satisfaction and sales through effective leadership, inspiring, training, empowering and coaching a team of 18 direct reports. Developed and implemented coaching plans for each team member.•Recruited, hired and trained over 30 sales and service employees. Established a pro-active hiring process reducing vacancy rate by 50%. •Established, developed and delivered 1st time home buyers seminars resulting in increased mortgage sales.

•Attained top 25% of national pavilion sales by demonstrating excellent sales and customer service skills.

• Achieved an exceptional level of customer service by providing effective training, coaching and leadership to a team of professionals. Contributed to making significant gains in customer satisfaction at the branch level.Recipient of Annual District Achievement Award. Nominated by peers for coaching and mentoring others to deliver superior client service. •Mentored several CO-OP students•Empowered staff to deal with customer complaints directly, efficiently and effectively.•Served on Regional Quality Enhancement Team. Developed and implemented strategies to reduce errors by 15 and reducing complaints by 25%.• Managed line wait time system, using data to utilize service staff more efficiently reducing client wait time by 15% and reducing staffing costs by 10%.