• Conduct a variety of brand protection visits at client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand.• Adhere to HIPPA guidelines while completing operational visits within CHOICE hotels by interacting with staff and residents.• Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership.• Partner with other EcoSure and Ecolab teams to solve client challenges.• Complete a budgeted number of visits each week, delivering an exceptional client experience.• Utilize Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions

• Worked with a co-worker to check-in and check-out guests.• Answered phone calls to take reservations and/or respond to guest’s service requests.• Handle and managed a balanced cash drawer throughout the shift.

• Managed reservations through the phone, online, and in person. • Responded to guest complaints in a professional and timely manner.• Reviewed daily reports throughout the shift to maintain an organized work flow.