Neil Ramos Email & Phone Number
@jll.com
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Who is Neil Ramos? Overview
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Neil Ramos is listed as Creative Director at Pebble, a with 14 employees, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at jll.com and a matched LinkedIn profile for Neil Ramos.
Neil Ramos previously worked as Senior DEX Consultant at Dell Technologies and Deskside Product Manager at Jll Technologies. Neil Ramos holds Associate'S Degree, Business Operations Support And Assistant Services from Dallas College.
Email format at Pebble
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AeroLeads found 1 current-domain work email signal for Neil Ramos. Compare company email patterns before reaching out.
About Neil Ramos
Solutions driven professional with extensive experience performing to scale in a high-pressure environment.Ten years of IT experience, having a risk-taking & self-starting mentality as a passionate IT Operations Manager with a demonstrated history of working in public accounting & commercial real estate industries. My management skills range from DEI, OKR goal setting, training, travel & expense approvals, critical incident escalations, remote team management, & team coaching & training. In addition to leading a successful remote team of Desktop Support technicians, responsible for selecting & optimizing the array of products used to provide end user hardware & application support, including BeyondTrust's Remote Support & Nexthink for proactive hardware/software remediation.My technical skills include various SaaS app management, Amazon Web Services, Google Workspace, PowerBI asset & user reporting, Salesforce admin, PC/MacOS hardware & software troubleshooting, Android/iPhone software & hardware troubleshooting/repairs, multi-function printer troubleshooting, & server administration.Successful completion of Associate's degree which focused on Business Office Systems & Support from Dallas College. Certifications include CompTIA A+, CompTIA Server+ and Box.com (a personal favorite!).Proud Co-leader & member of Building Pride at JLL with a passion for diversity, equity, & inclusion!
Listed skills include Comptia A+, Prosystem Fx Engagement, Sharepoint, Cch Prosystem Fx, and 34 others.
Neil Ramos's current company
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Neil Ramos work experience
A career timeline built from the work history available for this profile.
Senior Dex Consultant
Current
Deskside Product Manager
• Global ownership of Nexthink for proactive hardware & software incident remediation & DEX data gathering.• Global ownership of BeyondTrust Remote Support deployed to 90k firm-wide machines for asset support.• Administration of Box.com platform for 2k firm users.• Administration of Zendesk ticketing system across all IT/HR departments.• Project management ensuring timely delivery of software projects within budget & scope with financial responsibility. • Vendor Management responsibilities including regular check-ins & incident/SLA management.
Information Technology Operations Manager
• Managed multiple regional Deskside teams by providing coaching opportunities & all HR responsibilities.• Maintained healthy OKRs for Deskside team by aligning IC skillsets & creating an environment to ensure employees are setup for success.• Conducted regular feedback & coaching sessions. • Established and maintained effective communication channels with global cross-functional teams, including HR, IT, Operations, Sales, and Marketing. • Project management ensuring timely delivery of software projects within budget & scope with financial responsibility. • Vendor Management responsibilities including regular check-ins & incident/SLA management.• Improved UAA process with streamlined up-to-date documentation within the ServiceNow ticketing system.• Successfully coordinated IT integration of the HFF/JLL $2 billion acquisition within project deadline.• Global ownership of Nexthink for proactive hardware & software incident remediation & DEX data gathering.• Global ownership of BeyondTrust Remote Support deployed to 90k firm-wide machines for asset support.• Administration of Box.com platform for 2k firm users.• Administration of Zendesk ticketing system across all IT/HR departments.
Desktop Support Specialist
In 2016 I moved to Chicago & began working at HFF in a level two/three desktop support technician role. I was the only on-site IT support technician & collaborated with a team located primarily in Houston, but also with technicians in other offices.Our team’s responsibilities included user admin, onboarding/outprocessing, advanced hardware/application troubleshooting, & multi-server management. We also had high-level systems admin privileges to aid the infrastructure team’s workload.In 2019 HFF was acquired by JLL, & we remained full time employees in our same positions.
Desktop Support Agent
I began my career at MCG as an administrative assistant to one of the Managing Partners. After six months, I transitioned to the IT department as a level one support technician.My responsibilities included remote/in-person hardware/application support, user/hardware provisioning, server support, heavy financial software support, virtual machine setup & support, & after-hours on call user support.With a large client base needing financial application hosting, our team was responsible for creating/supporting VMware virtual environments to host Quickbooks & other financial software.
Sales Associate
I worked part time at Williams Sonoma as a cashier, stock room, & sales associate. Having a love for cooking & working with people, this career helped me gain powerful customer service & sales skills.
Neil Ramos education
Associate'S Degree, Business Operations Support And Assistant Services
Business
Highschool, High School/Secondary Diplomas And Certificates
Frequently asked questions about Neil Ramos
Quick answers generated from the profile data available on this page.
What company does Neil Ramos work for?
Neil Ramos works for Pebble.
What is Neil Ramos's role at Pebble?
Neil Ramos is listed as Creative Director at Pebble.
What is Neil Ramos's email address?
AeroLeads has found 1 work email signal at @jll.com for Neil Ramos at Pebble.
Where is Neil Ramos based?
Neil Ramos is based in Chicago, Illinois, United States while working with Pebble.
What companies has Neil Ramos worked for?
Neil Ramos has worked for Pebble, Dell Technologies, Jll Technologies, Baker Tilly Us, and Williams-Sonoma, Inc..
How can I contact Neil Ramos?
You can use AeroLeads to view verified contact signals for Neil Ramos at Pebble, including work email, phone, and LinkedIn data when available.
What schools did Neil Ramos attend?
Neil Ramos holds Associate'S Degree, Business Operations Support And Assistant Services from Dallas College.
What skills is Neil Ramos known for?
Neil Ramos is listed with skills including Comptia A+, Prosystem Fx Engagement, Sharepoint, Cch Prosystem Fx, Sage Crm, Outlook, Sales, and Access.
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