Neil Banta Email & Phone Number

Cincinnati, Oh

• Integral in two major data center overhaul projects, the second one including a disaster recovery site• Held vendors accountable for managed services• Revamped 10 brick and mortar sites with new Cisco routers, Meraki switches and wireless access points, and backup network connections• Upgraded Cisco Unified Communications phone system• Implemented central SIP phone circuits in data center to reduce phone costs and increase uptime

Cincinnati, Oh

• Moved on premise data center to vendor data center• Owned day to day operations of Citrix environment for 600+ users – the majority of users relied on Citrix for all applications• Managed several Citrix environment upgrades• Managed backups for 15TB of data to ensure data protection for the enterprise• Managed vendors to complete projects• Resolved tier two support tickets

Cincinnati, Oh

• Consulted with corporate departments to understand software needs• Managed small to medium projects to deploy and decommission software• Migrated data between systems using database queries• Wrote reports based on business needs

Cincinnati, Oh

• Answered phone calls and resolved tier one support tickets• Deskside support• Configured hardware and software on end user computers before deployment