Exceptional track record of building profitable, senior-level business relationships in Europe, USA, Middle East and Asia. Providing strategic support for business growth and development of key client and customer relationships - leveraging extensive personal international experience serving leading clients globally.Based in USA for 4 years (1994-1998) - on return to the UK, leveraged skills and experience in successful start-up venture, gem ("the global email company") since acquired by Concentrix/ Convergys, building a profitable new business from scratch. With Convergys 2003-2008 to lead new business growth in Technology and Financial Services verticals across EMEA. Promoted to Head of Group with full P&L responsibility.Specialties: All round senior business professional with strong financial and commercial skills. Areas of industry expertise include: Business Start Up and Growth; Establishing & Expanding European Operations; Customer Experience Strategy; Multi-channel CRM Services; Outsourcing; Offshoring; Contact Centre Optimisation; Technology, Online and Retail Financial Services Industries; B2B Inside Sales; Customer Success Management; Sustainability & The Energy Transition; Agile Ways of Working; Design Thinking.