Neil Sturrock Email & Phone Number

Durham, GB

Global

Leading world class support teams globally for the number 1 fintech in Africa- Wave.comDriving excellent support experience by strong collaboration/coordination with support product and engineering teamsOwns and responsible for all operational performance plus pricing/profitability across LOBsContinue to evolve and innovate on already good cx experience.

United Kingdom

FoodHub is in hyper growth mode!- 30k client base and growing fast across UK/IE/AUSNZ/Mexico and now launching in USA/CANADA. We love local independents and our mission is to allow restaurants and takeaways to take back control of their sales from the expensive global food portals by leveraging our complete ecosystem. Leading and transforming a 1000 strong.

London, England, United Kingdom

Responsible for customer care delivery across EMEA/APAC(UK/IE/Singapore/UAE/Kuwait/Hong Kong/Australia)Leading a Team of 2000 FTE across in-house and BPO partners in diverse global locationsResponsible for all operational performance NPS/SL/CPCDrive transformational change in processes to build customer retention and love in Deliveroo Brand

Venlo, Limburg, Netherlands

Led and Managed Multi-Channel Customer Service/Sales digital transformation across Office Depot-Viking from 11 global locations (South America/Europe/Africa and Asia) from in-house and BPO partners.Through transformation helped Aurelius execute its transformation and exit of OD-Viking in Europe

Luton, England, United Kingdom

Led and managed the sales/service contact centre estate for TUI flights, holidays and Cruise both in house and BPO partners. Leading on digital transformation and rebrand from Thomson holidays to TUI.

Caribbean Nations (Grenada/St Lucia/Jamaica)

Overall operational P and L responsibility for the Sales and Marketing Centre Lead consumer services teamsLead consumer sales teamsLead e-chat digital sales and service operationLead air operations team Lead wedding sales and service operation Lead travel agency operation in eastern caribbean

United Kingdom

Defining developing and running Carrier Sales/Retention and Training Programmes across Carriers within contact centre space. Managing and Driving BPO performance of Apple partners Key Account-EE the U.K.s biggest and best network Apple Certified Sales Trainer

• Management Consultant- Self EmployedProviding diverse support solutions from SME to Enterprise.Areas supported and delivered:-
• Channel Sales development- retail/telephone/digital
• Development of Field Based sales teams
• Retention Strategy
• Sales Training
• Contact Centre Sales Training and Design

Advise and support developing countries with Outsource support Provided Government support and introductions to private sectorUnderstand technical capabilities and restrictions for client marketsAdvise on targets markets and sectors for clientsBroker and introduction facilitiesNotable resultsCaribbean Nation with strong desire to grow outsourcing industry.

Interim Managing 500 seat on and offshore telecoms accountCredit Management and Collections Inbound/Outbound FunctionsCross functional support of offshore teams and input to overall client campaign satisfactionStrategic Consulting, including business plan & credit strategy development.

Overall responsibility of SME and Corporate Customer Service Sales teams circa 500 seats multi siteInterface with rest of Business Solutions partners, i.e. Sales and Bid Team, Retentions, Technical Support and Credit Managment to ensure actions and purpose of customer service teams supporting wider business plan2007-Working with Business Solutions Director.

Facilitate and manage credit management policy via inbound and outbound contact centre teamsManage and create new Contact Centre Collections department relocated from south west england and developed from "historic credit control team" to contact centre focused collections team

Manage circa 150 seats delivering front line customer service/sales support via telephone and email response. Sales/Retention/Billing/UpgradesManage and develop in conjunction with Ofcom Orange`s enhanced response to Handset Unlocking protocol and internal and external customer experienceWork towards JD Power satisfaction awards

Restructure and Relocation project, removing local offices and centralising into one processing centre-process redesignUnderwrite and Process retail credit agreements in prime and sub prime markets1999- Providing then Prime Minister "Tony Blair" overview of relocation project and resulting job creation in North East England

B2B sales and support across bank eftpos portfolio