Neil Sagucio Email & Phone Number

Winston-Salem, North Carolina, United States

Winston-Salem, North Carolina

I investigate alleged unfair labor practices (ULPs) and conduct elections.There's a lot of fun and rewarding work in this career: taking affidavits, getting evidence, conducting legal research, analyzing facts and evidence, legal writing, and more.

Greater Pittsburgh Area

During this short-term internship in the Collective Bargaining, Arbitration and Research Division, my responsibilities included summarizing arbitration awards from multiple industries and recording those awards in a searchable database. I also assisted in writing the practical discussion for the July 2015 arbitration newsletter, which the Union distributed to all union locals in the country.

Indiana, Pa

I earned this assistant position based on my academic achievements as an undergraduate student. Working between 8 and 20 hours each week for the department, my responsibilities and accomplishments included the following:● Drafted e-mail communications to alumni as needed● Assisted with recruiting for the department via e-mail, departmental events, and personal contact● Organized and moderated a 90-minute panel on LGBT issues in the workplace for 34th Annual Labor-Management Conference● Summarized and added creative details to 10 real-life arbitration awards for future use in master's-level coursework

By demonstrating competency in PNC Bank's core values, I continued my growth as a coach for the digital teams within PNC's retail banking care center. In the role of a coach, I was responsible for the continuous improvement of approximately 60 front line consultants in the care center. This position allowed me to continue servicing clients through digital methods while expanding my leadership abilities. I worked on several special projects while in this role:● Calibration meetings for the expectations of front-line consultants ● Training of current employees on the use of customer service chat and e-mail programs● Statistical analysis of customer feedback for chat and e-mail care center service

Greater Pittsburgh Area

Three years of customer service in PNC Bank's retail banking call center have seen me progress from Spanish/English service to online chat & e-mail, finally leading to where I currently assist clients on our social media team through Twitter and Facebook. This typically involves consumer-based banking products (checkings, savings, CDs, etc.) in addition to working with internal departments such as human resources, technology and other business units.

Pennsylvania

From 15 years old until my temporary departure from university academics, I had a laundry list of jobs at a number of restaurants. These included fast food, casual dining and family-owned establishments. I first learned the importance of a cool head and a pleasant demeanor when dealing with customers and co-workers. I held positions as a cashier, cook, trainer, and assistant manager throughout these times.

Master Of Arts (M.A.), Employer And Labor Relations

Activities and Societies: Student member of Labor and Employment Relations Associations (LERA). + Attended 2015 LERA Annual Meeting.

Bachelor Of Arts (B.A.), Spanish Language And Literature, Magna Cum Laude

Studied abroad one semester in Spain. Spanish clubs and tutoring. Former member of American Council on the Teaching of Foreign Languages.