• Documentation Site Enhancement - Redesigned the Azure ExP team’s internal documentation site on Microsoft’s Engineering Hub. Improved usability and accessibility by developing a customized front page using Markdown, HTML, and CSS, while leveraging DocFX and Git in Azure DevOps repositories.• Browser Plugin Development - Created two browser plugins to optimize the documentation process: one streamlined inline-HTML creation to minimize errors, and the other enabled customization of the tiled front-page layout for dynamic content updates.• Collaboration for Platform Improvements - Worked closely with the Engineering Hub technical team to resolve platform limitations and address advanced customization challenges.• Customer Feedback Integration - Led documentation enhancements informed by customer feedback by partnering with the DRI group to analyze flagged tickets, identifying gaps in existing documentation, and proposing targeted updates and new content. Collaborated with ExP subject matter experts to address recurring customer issues, resulting in improved clarity and coverage across technical documents.• Documentation Stewardship - Acted as the primary steward for team documentation, reviewing and approving onboarding pull requests (PRs), troubleshooting process issues, and maintaining alignment with team standards. Authored a comprehensive Style Guide and Onboarding Process document covering CSS, inline-HTML, Markdown, and Engineering Hub platform best practices.• Major Project Support - Organized and onboarded documentation for a private preview of a new team application using GitHub, Git, and Markdown. Facilitated document review meetings, ensured content consistency, and met project deadlines.• UI/UX Feedback Contribution - Collaborated with the UI/UX team to improve the Azure ExP platform by providing usability feedback, suggesting new links, and enhancing tooltip content for a more intuitive user experience.

• Create detailed descriptions of game flow, rules, and other game-related mechanics• Develop characters, dialogue, and branching storylines for quests and overarching narrative• Contribute short stories, social media content, and other narrative and descriptive material for both internal and external publication and distribution• Develop new gameplay mechanics and narrative systems (flexible nonlinear quest framework, personality-driven NPC interactions, syntax for nonlinear quest pseudocode/game mod tool)• Conduct research and extrapolate current sociopolitical and technological trends to develop a comprehensive future history and timeline of events• Develop and maintain the Eden Falling Game Design Document, narrative bible, and archive of game-related lore• Lead a team to develop a series of themed mini-ARGs to build community and explore new corners of the game world's narrative landscape• Collaborate with team leads to ensure that design documents are accurate and accessible during game development • Maintain a solid understanding of gameplay mechanics and related lore, game elements, characters, NPCs, and overall gameplay• Coordinate and track team activities and review team member work assignments• Initiate, manage, and track new Design Team projects• Work with other team leads and team members to maintain pipeline efficiency and enhance narrative design; provide feedback and QA as needed

• Led, defined, and executed high-quality content (web pages, blog posts, news, in-depth stories, user guides, etc.) that reflect the voice, tone, and goals of developers.• Facilitated new ideas, tactics, and strategies related to storytelling, content presentation, and outreach.• Conducted research and SEO guidelines, using a high level of creativity and data-driven insights to define, write, and edit content that will engage with developers. - Revised and refreshed 36 articles to conform to the devO migration style guide and the DevRel "voice." - Authored 8 articles, including authority and reference pages on a variety of technical subjects related to Oracle products and services.• Ran content programs from start to finish: setting up strategy sessions, building content programs, leading teams and relationships with Oracle product and service developers, writing and editing, measuring and optimizing results.• Worked across departments and teams to enhance and improve Oracle content.• Created and maintained relationships with external sources that can provide unique and authentic content to the Oracle developer website.• Helped define new processes and workflows to expand DevRel's multimedia capacity and bring original strategies to improve content.• Assisted in the review and monitoring of Oracle developer website content and performance; tracked activities in Jira.

• Authored, edited, and revised functional and technical documentation for Microsoft’s products, tools, and services• Created, developed, and produced external and internal documentation in a variety of formats for software applications and technologies• Authored and edited user troubleshooting guides, online help, release notes, onboarding and API documentation, policy and procedural documents, white papers, and operating and maintenance manuals for technical and business audiences utilizing Git and Markdown• Worked closely with Engineering and Product Management teams to understand product features and evaluate user/design specifications and create documentation for entry-level engineers and vendors• Added all troubleshooting guides, standard operating procedures, and runbooks to Microsoft’s internal document repository and link them to the internal incident tracking system.• Identified and implemented documentation standards and process improvements.• Used independent judgment and discretion to evaluate and recommend solutions and execute established goals, projects, and deliverables• Produced multiple deliverables with frequent deadlines, under limited supervision• Maintained a working knowledge of all supported products and technologies

• Led a small team of artists to maintain thematic cohesion and a strict adherence to design constraints• Developed 2 titles from ideation to publication, including paper prototyping, playtesting, and print production• Designed game mechanics and developed narrative backstories• Assisted with mapping short- and long-term franchise development, including creation of legacy versions, alternate gameplay modes, mission packs, and enhanced game assets• Established effective lines of communication between artists and designers by moderating internal discussion forums• Ensured smooth workflow with dedicated stewardship of file libraries• Designed game components and product packaging• Authored and edited visual style guides• Composed, laid out, and edited game manuals and sell sheets • Sourced game components and production capabilities • Worked with domestic and foreign manufacturers to meet design specifications and standards• Prepped final artwork for printing (preflighting, templating)• Coordinated and tracked game production and deliverables• Nurtured brand awareness and customer loyalty by developing and implementing multichannel marketing campaigns

• Worked closely with customers to develop and guide project development from approval to final delivery • Assessed job parameters and provided custom quotes for in-house and outsourced projects• Coordinated projects with customers, internal departments, and external vendors • Successfully translated project design requirements into finished products while maintaining strict adherence to style guidance and time constraints • Tracked dependencies, deliverables, and milestones across multiple customer projects • Effectively managed workflow to ensure on-time production and delivery of these multiple, time-sensitive projects • Painstakingly reviewed, edited, and revised all customer projects for accuracy, content, print readiness, and adherence to design specifications• Oversaw the work of Customer Consultants and managed their training• Maintained continuous and effective communication with internal and external project stakeholders, providing updates and key project details throughout the production process • Planned logistics for design, production, assembly, kitting, packing, shipping, and delivery of instructional products for a large customer (The Gottman Institute) • Proactively minimized downtime and ensured project completion by properly maintaining equipment and troubleshooting hardware and software faults• Maintained and organized extensive customer digital asset archives and projects folders through strict version control• Developed and authored key procedure guides for internal printing and shipping projects • Monitored and processed job requests submitted through email and ecommerce portal

• Conducted eBook marketing and UI/UX design research and analysis• Authored and edited project design and style guides• Performed asset clean up and digital platform migration of original book illustrations• Assisted in eBook (Care for Our World) page layout and UI/UX design

Visions of Zosimos (PC/Mobile in development, Hero Engine) • Worked with designers to identify and overcome technical and thematic issues, locate production bottlenecks, and provide verbal and written feedback to developers • Worked from source material (design documentation, concept art) to unify thematic elements and realize the mood of the level through lighting, terrain creation, and mesh placementCyber Solstice (Ouya and Steam Box, Unity, beta release) • Responsible for world building, character creation, level design, and mission objectives • Fostered efficient team workflow by authoring and maintaining in-studio tutorials and production pipeline guides • Ensured accuracy and design consistency by editing and revising project style guide and internal asset wikis • Provided design and gameplay QA Battle Gnomes (Mobile Platform, released, Unity) • Modeled and textured 3D prop and vehicle assets • Provided scene dressing, lighting, and level layout

Responsible for environment modeling, texturing and procedural animation for a Hasbro Candyland Castle commercial.

• Contract work on various timescales ranging from 1 week to several months depending on the size and nature of the project.• Worked closely with Lead Artist to develop advertising comp’s• Researched thematic samples and produced high-end, photorealistic designs utilizing Photoshop and Maya• Optimized workflow with effective asset management and stewardship of Maya batch renders • Assisted in market research and product development with virtual prototyping.• Maya tool scripting (MEL), including development of an automated subsurface scattering shader utility

Responsible for driving concept from source material to final rendered 3D backdrop for a broadcast media ad campaign. Time frame : 1 week

• Authored monitoring and automation scripts for DevOps team to support Network Specialists in the Ann Arbor Network Operations Center (NOC)• Maintained and updated all custom NOC scripts • Provided in-tool help and extensive online documentation for all applications created for the 2nd-level support specialists• Provided 2nd-level national network support for dial-up/DSL corporate customers • Maintained concise and detailed troubleshooting notes in the NOC ticketing system• Proactively monitored network and device status• Diagnosed network and device faults (modems, routers)• Remotely coordinated repair work with field techs