Neil Singleton Email & Phone Number

Dedicated, passionate, professional offering experience in operations administration, team leadership, and customer experience for quality organizations delivering impactful results. Skilled at: establishing customer relationships, defining needs, and presenting solutions to meet those requests. Proficient at: assessing practices, offering substantive recommendations, and integrating workflows that drive productivity. MANAGEMENT / COMMUNICATIONS SPECIALISTn2d_oven@hotmail.comCommunity focused with the proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standards, with a dedication to delivering solutions, handling complaints, and solving problems. Has a keen interest in societal issues and has an interest in organizations geared towards giving back to the community.Core Skills : Business Development Corporate Communication Training Initiatives Recruitment & Retention Project Management Technological Platforms Process Improvements Program Development Content Creation Service Level Goals Planning & Logistics Teamwork & Collaboration Social Media Platforms Salesforce Community ResourcesAccomplishments :Credited as a valuable contributor that helped grow the organization from a start-up to a fully profitable company.Attained the highest performance levels and quality customer care, both meeting and exceeding requisite KPIs and targets, securing additional transactions over 100,000 in the Dec 2019 period.Implemented practices that slashed caller wait times from over an hour to zero, while simultaneously lowering email response times from a week to just a few minutes.Contributed to the retention of a Five Star Trustpilot rating and less than 2% abandonment rate for the Customer Service Department.Contact me at 303-350-6135 for employment opportunities.

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  Dublin City University

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