Neil Stead Email and Phone Number
Neil Stead work email
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Neil Stead personal email
WHO I AMI spent 30 years working in one of the UK’s most trusted, respected and customer-centric brands - The John Lewis Partnership. I’m extremely proud of what I achieved, the skills and know-how I amassed during my career, including the creation, launch and development of the myWaitrose loyalty programme.WHAT I DOSince 2021 I've been guiding, advising and supporting the owners of small and medium size businesses to help them create a better business - for their customers, for their employees, and perhaps more importantly for them!I hold a very strong belief that a business cannot be successful if it does not have clear direction, is not operationally efficient, and does not invest enough time or focus on people – be it customers or employees. These therefore form a large part of how I work - ultimately the outcome being greater profit and less stress !WHAT I LOVEI love using my skills and experience to help SMEs, and I get a real buzz out of seeing the satisfaction on the faces of those I work with, and hearing the positive feedback I receive.WHO I WORK WITHI work with SMEs within a variety of business sectors, however with my own passion for the creation of fantastic outdoor spaces (and on-the-tools experience), I specialise and focus the support I provide to the Professional Landscape industry - including Garden Designers, Landscape Contractors and Suppliers.If you or someone you know would like to create a better business then I’d really love to help. To kick things off, I offer a FREE FIRST SESSION - ‘no-obligation’ discovery call, where I listen to understand what you’re trying to achieve, and the challenges you’re facing. At the session I will share what I do and how I work.I’d love to hear from you…CONTACT : neil@steadyconsulting.co.uk or 07375 482637or BOOK A CALL : https://calendly.com/steadyconsulting
Steady Consulting Ltd
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Owner, Business Consultant And CoachSteady Consulting LtdReading, Gb -
Owner, Business Consultant & CoachSteady Consulting Ltd Apr 2021 - PresentReading, England, United KingdomAt Steady Consulting we believe that the best approach to improving a business is one based on listening, empathy and understanding.To kick things off, we provide a free, no-obligation conversation where we’ll listen carefully to your thoughts, aspirations and challenges. With a better understanding we’ll provide you with an initial proposal that outlines what we’ve heard and how we believe we can help.The flexibility of our complementary services means we can tailor an approach that’s right for you, and we’ll work closely with you to understand how best to balance them based on your desired outcomes. This could be using one, all or a combination of our consulting services – all of which address factors essential for a business’s growth. -
Freelance I-Act Mental Health InstructorI-Act (For Positive Mental Health And Wellbeing) Training. Mental Health Training Mar 2022 - Presenti-act is the UK’s leading evidence-based and accredited (by The Royal College of Psychiatrists) mental health and wellbeing programme for understanding and managing mental health and wellbeing in the workplace.i-act offers a proactive and supportive approach to mental health and wellbeing by equipping managers, employees and front-line workers with an improved understanding of, and tools to support a positive mental health and well-being culture in the workplace. -
Associate ConsultantOyster Outcomes Ltd Sep 2021 - Present -
Hard & Soft Landscape AssistantBowood Landscapes Ltd Mar 2021 - Present -
Manager, Customer Loyalty (Mywaitrose)Waitrose & Partners Oct 2013 - Apr 2021Bracknell, England, United KingdomSuccessfully led the strategy and development of the myWaitrose loyalty scheme, drivingthe acquisition of over 8 million registered members, in turn driving significant data to our business (c.70% Sales Penetration) and delivering a positive customer satisfaction (Net Promoter Score +20).Generated additional incremental sales to the business (c.£500m 2018) with customer data captured enabling our business to personalise communication to customers. This in turn driving a further c.£300m in incremental sales.Influenced change in data capture methods to maximise the accuracy of the data - resulting in a greater ability for the John Lewis Partnership to understand their customer and personalise communication activity.Managing a very volatile budget (c.£35m) - working closely with key finance personnel to monitor and adjust the investment required for the core scheme.Gained a wide network of key Partnership stakeholders at all levels and gained comfort and confidence representing my views accordingly.Led the management of loyalty operations and delivered success in reducing costs without compromising the customer offer or efficiencies of delivery.Took every opportunity to interact, debate and agitate thinking at Board & Leadership level - ensuring senior leaders are 'onside'. -
Customer Directorate Risk & Business Continuity LeadWaitrose & Partners Sep 2017 - Dec 2020Bracknell, England, United KingdomManaging the Customer Directorate's Risk Register on behalf of the Customer Director - ensuring accountability and responsibility areas are clear across Customer Leadership Team, with actions allocated and maintained.Chaired quarterly committee meetings with the Customer Leadership Team, managing risk in a timely fashion and reduce the potential for adverse effect upon the business. -
Waitrose Customer Data OwnerWaitrose & Partners Oct 2016 - Jun 2019Bracknell, England, United KingdomResponsibility for ensuring Waitrose remained compliant with the Data Protection Act and other related legislation.Successfully led Waitrose customer data teams through the significant change across the business that would be seen with the introduction of the General Data Protection Regulation (GDPR).Provided regular Customer Data Governance updates to Waitrose Management Board - giving confidence in plan, calling out risks and issues that may require support. -
Marketing Manager, Direct MarketingWaitrose & Partners Jul 2006 - Sep 2013Bracknell, England, United Kingdom -
Assistant MarketingWaitrose & Partners Apr 2004 - Jul 2006Bracknell, England, United Kingdom -
Marketing AssistantWaitrose & Partners Aug 2003 - Sep 2004Bracknell, England, United Kingdom -
Ecommerce Assistant, Waitrose DirectWaitrose & Partners May 2001 - Aug 2003Bracknell, England, United Kingdom -
Various Roles (Sales, Cash Office, Special Order, Section Manager & Senior Section Manager)John Lewis & Partners Jul 1992 - May 2001Reading, England, United Kingdom -
Retail Skills TraineeJohn Lewis & Partners Jul 1990 - Jul 1992Reading, England, United KingdomNVQ Retails Skills 2 Year Programme
Neil Stead Education Details
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Maiden Erlegh School
Frequently Asked Questions about Neil Stead
What company does Neil Stead work for?
Neil Stead works for Steady Consulting Ltd
What is Neil Stead's role at the current company?
Neil Stead's current role is Owner, Business Consultant and Coach.
What is Neil Stead's email address?
Neil Stead's email address is ne****@****g.co.uk
What schools did Neil Stead attend?
Neil Stead attended Maiden Erlegh School.
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Neil Stead
First-Class Computing & It Graduate. Passionate About Cybersecurity, Penetration Testing & Software Engineering. Multicultural Background & Life ExperienceStrathaven -
Neil Stead
Exchange Engineering Services At British Telecommunications Public Limited CompanyNewcastle Upon Tyne -
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