Delivering Veeva CRM training both operational and strategic for direction for the Global Organization

Responsible for a strategic project to introduce a new innovative Agile release schedule, establishing the requirements, validating the interactions of the drafted proposal , use influencing skills to align the business and technology stakeholders. Operational IT management of the global contract and tendering platform for affiliates in wave one and advising the project in phase two of deployment. This includes business solution focused management of the vendor and use of deep experience in delivery and customer service.

Operational Business owner of the Global CRM system with responsibility for the introduction of a updated operational governance process globally, including the United States. Managing a large team of business focused analysts, who support the change process and ensure the satisfaction of the markets with the CRM and associated tools. Introduction and utilisation of a new Kanban process which provides new transparency and clarity on resource decisions and challenges for solution.Strategic advisor on the companies application roadmap.Responsible as the Global Business owner for the recent (Sept 2019) successful transformation of the Japan affiliate.

Business owner of the Global CRM system (Ex US) with responsibility for the introduction of a robust and clear operational governance process for Europe, which has now been successfully expanded to APAC and LATAM. Managing a team of business focused analysts, who support the change process and ensure the satisfaction of the markets with the CRM and associated tools.I have built key relationships with Global IT, Medical and Multimedia teams to ensure the delivery of the systems true Multi Channel capabilities.This has been delivered by the set up and delivery of the strategic governance structure involving Market Forum, Core Team and Steering Committee across the diverse groups and countries.As the owner of the companies CRM Roadmap I have used these strong relationships to built a clear vision of the direction for the company for the next three to five years.I have an additional responsible for the introduction and delivery of a new coaching application to support company’s new selling mode.

As a CSM for Europe, I was responsible for the ongoing innovation and success of customers after their initial deployment. This involved focusing on the Customers Business Objectives and Strategy, provide insight into Best Practices and highlight to the customer the future product directions.Part of the CSM team I worked closely with the Professional Services, Customer Support/ Managed Services and Product Management groups to ensure coordination of effort with our customers. I ensured that the customers stay on track long term and that they understand and fully utilize the capabilities of Veeva.

Responsibility for leading the selection and implementation of Veeva Customer Relationship Management (CRM) system across the 21 affiliates of Astellas Europe. In a fragmented environment this required the use of strong interpersonal skills to influence opinion and create a CRM vision with affiliate staff, including General Managers and Sales Directors, then using those same interpersonal skills in a unique way with technical expertise, to bridge the gap between the business and the IT specialists .• Deliver a robust and detailed selection process including RFI, RFP and Proof of Concept• Lead the definition of scope and assessment of current requirements to a business services catalogue• Lead the affiliate team in the delivery of process mapping for blue print against the business services catalogue• Combining the roles of Business Analysis and Business Stream Lead• Acknowledged design authority and subject matter expert for the Veeva System• Take additional management responsibility for Data migration, Business as Usual and Sales Ordering streams• Ensured the project is focused on the affiliate business needs but also leverage the economy of scale of a Pan European project• Own and deliver the business systems day of the affiliate combined General Managers and Sales Directors bi-annual Sales Force Effectiveness meeting• Management and Design of TIBCO Spotfire dashboards and reports for Activity and Sales Metrics

Delivering class leading advanced excel dashboard reporting for sales management. Delivered high quality analysis of Xponent information to a tight timeline and delivered in a user-friendly format for conference. Key team member of the team that launched Pathfinder Customer Relationship database system, taking a lead with the technical delivery of the solution.Manager of Sales Information Assistant/Analyst.

Decision Support Manager with responsibility for the delivery of Key Performance Indicator metrics to European management. Direct responsibility for the implementation of the Sales Force bonus scheme. Analytical support to the Southern National Sales Manager.

Customer relationship management (CRM) business analyst with responsibility for the implementation & development the Siebel CRM system. (Identify business requirement, map processes and propose solutions.)Delivered CRM implementation within a short time line (2-3 Months).