Key enterprise content architect responsible for the storage, management and organization of content and corresponding processes. Drove the strategic vision for the enterprise content management solution used across the Fulton footprint (over 1.2 billion documents stored and managed within an industry-leading ECM platform (Hyland Onbase), used by 3,500 users across back-office operations and financial centers, spread across a five-state footprint). * Demonstrated leadership defining governance processes, including but not limited to system integration, information security, and business process engineering* Responsible for managing operating and capital expenditure budget between $500,000 and $1MM annually directly related to the use of, and enhancement of the platform* Key vendor partner, overseeing both the application and database upgrades, vulnerability assessments, and workflow enhancements. Presented use cases and budget proposals to executive leadership for strategic enhancements to the platform over the past five years. Key accomplishment working with the vendor partners was the design of an enhanced ransomware detection and recovery protocol. * Orchestrated full system upgrades, working with all lines of businesses to ensure smooth rollout post-testing. Cut down testing cycle from 6 weeks to 2 weeks with latest upgrade. * Oversight of a team of technical analysts and business analysts on all upgrades, key merger and acquisition activities and business-led enhancement deliverables. Most recently, led the ingestion of paper documentation from a recently acquired commercial lending bank, leading a team of approximately twenty individuals.

Lead Business Systems Analyst on global projects designed to increase end-user and operator efficienciesTransition design and lead on automating paper-based domestic and international claims and underwriting processes. Responsible for analyzing current state, creating the future state strategy and working with team members to orchestrate the transition. Created a net savings of millions of dollars due to efficient operations and corporate real estate.Main web application runs on IBM Content Manager using Kofax Capture for document intakeECM specialist on legal, security and eDiscovery issues.Lead BSA for enterprise-wide document application for defects and enhancements. Responsible for ensuring all defects and issues were appropriate addressed to minimize impact on customers and end users Key project manager on several globally managed technology initiatives. Responsible for providing technical expertise on automation initiatives.Lead analyst for high-profile enterprise projects including Watson analytics, Automation Projects.Sought out to provide senior leadership presentations capturing program progress, issues and path to go green on several work efforts spanning 14 countries in the AsiaPac, Europe, Latin America. In 2013, spent 60% of my time outside of the USA.Mentor to other Business Systems Analysts in my team.Recognized and rewarded for outstanding performance on deployment of large software packages across 3500+ desktops. Led the review of install, triaging of issues and vendor relationship management while ensuring that the recommended software met the needs of the organization. BSA for Global Claims System (OneClaim)Worked on reporting requirements for the Auto and A&H productsDevelop Pega requirements for fast track development

Working in the Claims Commercial Insurance division, I perform analysis on different lines of business to transition them to our paperless claims systems. Analysis and capture into Business Requirements Document, Approvals, Design assistance, User Acceptance Testing, Go-Live support.Also, performed deployment to 3,000 desktops for customized Adobe Acrobat Professional software for claims application.Tracked and tested software enhancements for core document imaging application

Reporting to the Operations Manager, analyze business operations and generate solutionsDevelop Business Requirements to improve software for revenue generating systemsDeveloped requirements and project manage billing automation of photo uploading service - $2 mill. in revenueDraft Use Case Documentation for software and business process – drafted 40 page user friendly entitlements documentResearch costs and determine ROI for improvementsGenerate statistical reports for systems on usage activity – customized Korn Shell scripts and Crystal ReportsWork with multiple divisions of corporation to accomplish goalsImplemented bar coding system to improve historical photo scanning department of over 10 million physical assets. Researched, analyzed cost effectiveness and implemented various components including thermal printers, specialized bar code creation software, customized labels, high speed document scanners, specialized bar code reading software and scanners. Wrote comprehensive custom Korn Shell script to automate scanning.Provide sales support on performance issues of system components and provide improvements.Review core website and make User Interface recommendations which were implementedProject Lead on integrating billing transactions in to accounting system internationally (Axapta), currencies, pricing.

Provide systems support and engineering for various AP systems including: PhotoArchive (Preserver)/AP Images, Accuweather, ePix, Service Alliance (enterprise wide asset database). Use of Windows, Macintosh, Linux and Unix operating systems. Provide 24/7 on-call supportProvide support for main photo collection and distribution system for the AP inclusive of photo routers and satellite systems.Lead engineer on Hollywood Award Shows delivery of content for AP Images to international customers of time critical content.Interface with members, customers, R & D staff, and business units to expedite support requests and business objectives.Generate FTP, web, download statistical usage reports and summarize findings for business unit.Install, maintain and repair hardware including 12+ TB of storage for archive systems.Write scripts to monitor systems. Interface with SQL server and write SQL statements to query data.Travel to configure and train end users and technical staff on usage of ePix and other systems.Provide graphic mockups of GUI changes. Provide graphic elements for ePix software.

Work with team to maintain 100 AP Preserver photo archive systems both domestically and internationally that were installed at customer sites. Sites include many of the top 10 newspapers and military sites including the Pentagon. Provide 24/7 after hours supportIdentify issues with software and document for development. QA revised software.Provide hardware support including installation and disk/raid failure recovery.Travel onsite to install or upgrade systems. Provide training to customers both onsite and remotely.Maintain Informix SQL and PLS databases as well as maintain web server and editing of HTML.Modify and maintain enforced value lists for pick lists of IPTC headers.Write shell scripts (including SQL) to address customer issues or enhance functionality.Manage export process to new archive systems - provide sample data, generate IPTC and custom field lists (field mapping) and work with new archive vendor to ensure smooth transition. Write scripts to monitor workflow and verify data integrity to their new system. Generate SQL scripts to get customer related export data.

Responsible for ensuring daily operations of delivery of ads (10,000 ads per day/1.5 million ads annually) via satellite, internet, ISDN and modem as well as a complex production system. Troubleshoot and repair systems as issues arose to ensure delivery of ads within guaranteed delivery times. Provide 24/7 after hours supportIn charge of maintaining SID code database to ensure proper routing and delivery.Attend weekly meetings with business, support, and R&D to discuss issues and suggest improvements.On-Site for Y2K transition.

Provide excellent customer service to advertising agencies and member newspapers for digital delivery of ads via satellite, ISDN, dial up and internet delivery. Troubleshoot page layout program issues including complex font and color problems. Beta tester for new call tracking systems.

I worked in the Sunrise Terrace restaurant in Communicore West at EPCOT Disney Park. Internship included working at the reetaurant in various positions but mostly worked to make Chicago style deep dish pizzas. I also attended classes on how Disney provides excellent guest experience.