With over 30 years in the hospitality industry, I’ve built my career around a singular belief: great guest experiences stem from how we support and engage our teams. I began my journey as a manager at Pizza Hut, where I quickly learned that the people closest to the guest hold the key to success. This belief guided me through 12 transformative years at Tim Hortons, where I led improvements in drive-thru efficiency by prioritizing the customer experience through the lens of staff engagement, leveraging data-driven tools like drive-thru timers — an innovative solution at the time.As Vice President of Canadian Operations at HMSHost, I gained a deep understanding of how effective operators enhance relationships not just with staff, but also with brands, landlords and vendors. I spearheaded a digital transformation, driving adoption to 25% of total sales by equipping staff with the training and tools they needed to understand how digital innovation enhances seamless guest experiences.Today, as Chief Strategy Officer at NextGen Kitchens, I am focused on developing technology that simplifies the complexities of multi-location and multi-brand restaurant operations. Our mission is to build operator-friendly solutions that address the industry’s toughest challenges, allowing teams to focus on what matters most — delivering exceptional guest experiences.