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Neil Kaplan is listed as Principal Consultant at Todos Consultants, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Neil Kaplan.
Neil Kaplan previously worked as SENIOR PROGRAM PROJECT MANAGER, HUMAN RESOURCES at At&T México and SENIOR PROGRAM MANAGER, MOBILITY INFORMATION TECHNOLOGY at At&T México. Neil Kaplan holds Bachelor'S Degree, Economics from University Of California, Davis.
I have over two decades of experience specializing in organizational strategy and design, implementations, business transformation, and post-merger activities within the telecommunications industry. One of my key strengths lies in coordinating solutions and fostering collaboration in intense technical environments, exemplified by my role in launching and consolidating AT&T's operations in Mexico. As a strategist, I thrive on guiding teams towards achieving strategic objectives, leveraging my education background and fluency in Spanish to lead diverse cross-functional teams spanning multiple cultural backgrounds.My career journey reflects a commitment to excellence in program and project management, evidenced by my accomplishments in implementing Agile methodologies, designing innovative solutions to shorten development timelines, and managing defect resolution processes. I take pride in my ability to streamline performance review processes, calculate and communicate comprehensive compensation reviews, and mitigate security risks for large-scale IT implementations.In addition to my professional achievements, I have ventured into property investment, demonstrating my skills in strategy, budgeting, planning, organizational management, and implementation. My success in developing and investing in rental properties in Mexico reflects my ability to apply my expertise beyond the corporate landscape.As a forward-looking professional, I am always searching for ways to improve my skill set and embrace new challenges. I look forward to continuing to fulfill my passion for program and project management, process improvement, strategic planning, and driving innovative solutions that benefit organizations and their stakeholders. Connect with me or email me at neiltkaplan@gmail.com to explore collaborative opportunities and strategic partnerships.Key Strengths: Management | Team Leadership | Process Improvement | Program Management | Project Management | Strategy Development | IT Development and Implementation | Change Management | Stakeholder Engagement | Sales | Service | Customer Support | Relationship Management | Network Technical Support | Six Sigma Process Improvement | Merger Integration Planning | Agile Methodology Implementation | Security Risk Mitigation | Scrum
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Cabo San Lucas, Baja California Sur, Mexico
Invested in and managed the construction of 2 rental properties, including a beach house and condo, leveraging skills in strategy, budgeting, planning, organization, and implementationPlanned and implemented the investment strategy, resulting in a 20% annual ROI
Mexico City, Mexico
Led the design and implementation of a technical career advancement program spanning 7 IT departments and 300 specialists, introducing a defined development path to improve employee expertise, morale, and retentionOrchestrated the migration of 2000 employees to an automated performance review system, streamlining processes and facilitating real-time.
Mexico City, Mexico
Led multinational teams in the launch of pivotal Billing and Credit applications in English and Spanish across three countries; Established the core components of AT&T's platform in Mexico, driving operational efficiency and revenue expansionIdentified inefficiencies in the IT department processes, designing solutions to shorten the end-to-end development.
Dallas, Texas, United States
Administered external company consultants to develop, implement, and maintain the Program Management Office for the Direct TV and AT&T acquisition and mergerFacilitated daily executive officer strategy sessions for the planning and execution of the merger activities
Mexico City, Mexico
Developed strategies and provided project support to AT&T Alliance partners to increase products and services penetration into Mexico and LATAM markets from $10M to $155M in two yearsFacilitated the contract negotiations, project planning, and implementation of a $700 million project with Alcatel Lucent for the construction and operation of a submarine.
San Ramon, California, United States
Led the successful implementation of a regional Six Sigma program, resulting in streamlined processes and improved quality across the organizationCompleted a Six Sigma strategic Supply Chain project, achieving annual cost savings of $20M through process optimizationDelivered Black Belt and Green Belt process training to a diverse group of executive level.
San Ramon, California, United States
Led team to improve order flow for data products ordered over the internet. Managed analysts, business managers, and project managers to identify and execute solutions for business process gaps and functional design opportunities. Reduced manual orders by 200K per year for a savings of $8M annually
San Francisco, California, United States
Managed a portfolio of 60 projects aimed at mechanizing manual processes and standardizing systems throughout the SBC footprint while collaborating with external vendors to draft business requirementsDeveloped command center processes and led staff to coordinate domestic and international support teams during new code deployment for the PeopleSoft CRM.
San Francisco, California, United States
Established and managed the technical support center for business customers. Led team to provide proactive network monitoring, LAN/WAN support for DSL, VPN, and Web Hosting products. Implemented training, escalation processes, vendor partner relations, standards and evaluation and facilitated communication between sales, provisioning, and support
Led team of 35 customer service representatives to achieve sales and service goals in customer call center. Managed sales, customer satisfaction, quality assurance, team performance metrics, and continuous improvement in efficiency and productivity. Modeled excellent sales and service skills in weekly training sessions
San Francisco Bay Area
Taught diverse populations of multilingual adults, adolescents, and children in high school and vocational programs
Quick answers generated from the profile data available on this page.
Neil Kaplan works for Todos Consultants.
Neil Kaplan is listed as Principal Consultant at Todos Consultants.
Neil Kaplan is based in Dallas-Fort Worth Metroplex, United States, United States while working with Todos Consultants.
Neil Kaplan has worked for Todos Consultants, At&T México, At&T, At&T Communications Services International Inc, and Sbc Internet Services.
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Neil Kaplan holds Bachelor'S Degree, Economics from University Of California, Davis.
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