I have over two decades of experience specializing in organizational strategy and design, implementations, business transformation, and post-merger activities within the telecommunications industry. One of my key strengths lies in coordinating solutions and fostering collaboration in intense technical environments, exemplified by my role in launching and consolidating AT&T's operations in Mexico. As a strategist, I thrive on guiding teams towards achieving strategic objectives, leveraging my education background and fluency in Spanish to lead diverse cross-functional teams spanning multiple cultural backgrounds.My career journey reflects a commitment to excellence in program and project management, evidenced by my accomplishments in implementing Agile methodologies, designing innovative solutions to shorten development timelines, and managing defect resolution processes. I take pride in my ability to streamline performance review processes, calculate and communicate comprehensive compensation reviews, and mitigate security risks for large-scale IT implementations.In addition to my professional achievements, I have ventured into property investment, demonstrating my skills in strategy, budgeting, planning, organizational management, and implementation. My success in developing and investing in rental properties in Mexico reflects my ability to apply my expertise beyond the corporate landscape.As a forward-looking professional, I am always searching for ways to improve my skill set and embrace new challenges. I look forward to continuing to fulfill my passion for program and project management, process improvement, strategic planning, and driving innovative solutions that benefit organizations and their stakeholders. Connect with me or email me at neiltkaplan@gmail.com to explore collaborative opportunities and strategic partnerships.Key Strengths: Management | Team Leadership | Process Improvement | Program Management | Project Management | Strategy Development | IT Development and Implementation | Change Management | Stakeholder Engagement | Sales | Service | Customer Support | Relationship Management | Network Technical Support | Six Sigma Process Improvement | Merger Integration Planning | Agile Methodology Implementation | Security Risk Mitigation | Scrum
Todos Consultants
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Principal ConsultantTodos Consultants Jan 2022 - PresentCabo San Lucas, Baja California Sur, MexicoInvested in and managed the construction of 2 rental properties, including a beach house and condo, leveraging skills in strategy, budgeting, planning, organization, and implementationPlanned and implemented the investment strategy, resulting in a 20% annual ROI
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Senior Program Project Manager, Human ResourcesAt&T México Feb 2019 - Mar 2021Mexico City, MexicoLed the design and implementation of a technical career advancement program spanning 7 IT departments and 300 specialists, introducing a defined development path to improve employee expertise, morale, and retentionOrchestrated the migration of 2000 employees to an automated performance review system, streamlining processes and facilitating real-time feedback, resulting in a 40% reduction in review cycle timeCalculated and communicated compensation reviews, guiding 18 senior leaders through comprehensive packages encompassing stock options and salary increases while addressing inquiries about the methodologyIdentified and addressed system security vulnerabilities affecting 3K employee cellphones, resulting in a 90% reduction in potential security breaches and ensuring data integrity and confidentiality -
Senior Program Manager, Mobility Information TechnologyAt&T México Feb 2016 - Jan 2019Mexico City, MexicoLed multinational teams in the launch of pivotal Billing and Credit applications in English and Spanish across three countries; Established the core components of AT&T's platform in Mexico, driving operational efficiency and revenue expansionIdentified inefficiencies in the IT department processes, designing solutions to shorten the end-to-end development timeline, leading to a 2-week reduction in development time and a 19% decrease in defectsDirected a defect management process for end user testing validation, leading daily Agile SCRUM sessions with 15+ cross-functional department leads from 3+ companies, categorizing and resolving a backlog of 200+ defects
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Merger Acquisition Manager – At&T And Direct Tv Merger IntegrationAt&T Aug 2014 - Feb 2016Dallas, Texas, United StatesAdministered external company consultants to develop, implement, and maintain the Program Management Office for the Direct TV and AT&T acquisition and mergerFacilitated daily executive officer strategy sessions for the planning and execution of the merger activities -
Senior Program Project Manager – América MóvilAt&T Communications Services International Inc May 2010 - Aug 2014Mexico City, MexicoDeveloped strategies and provided project support to AT&T Alliance partners to increase products and services penetration into Mexico and LATAM markets from $10M to $155M in two yearsFacilitated the contract negotiations, project planning, and implementation of a $700 million project with Alcatel Lucent for the construction and operation of a submarine cable connecting more than 9 countries in Latin America, the Caribbean, and the United States. Reported directly to the President of AT&T Mexico to produce presentations and facilitate face-to-face workshops in multiple countries.Reported directly to the CIO for America Movil to develop strategies and provide project support to achieve the Alliance objectives given the complex dynamics of diverse cultures and languages.Implemented Electronic Support Ticketing between AT&T and multiple LATAM countries Supervised project managers for Telcel’s first Connected Car solution in Argentina and Brazil -
Six Sigma Deployment Manager – Process & Quality Center Of ExcellenceAt&T May 2008 - May 2010San Ramon, California, United StatesLed the successful implementation of a regional Six Sigma program, resulting in streamlined processes and improved quality across the organizationCompleted a Six Sigma strategic Supply Chain project, achieving annual cost savings of $20M through process optimizationDelivered Black Belt and Green Belt process training to a diverse group of executive level leaders.
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Senior Technical Team LeaderAt&T Oct 2004 - Jun 2007San Ramon, California, United StatesLed team to improve order flow for data products ordered over the internet. Managed analysts, business managers, and project managers to identify and execute solutions for business process gaps and functional design opportunities. Reduced manual orders by 200K per year for a savings of $8M annually
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Program Manager System Mechanization, Internet ServicesSbc Internet Services Jan 2001 - Oct 2004San Francisco, California, United StatesManaged a portfolio of 60 projects aimed at mechanizing manual processes and standardizing systems throughout the SBC footprint while collaborating with external vendors to draft business requirementsDeveloped command center processes and led staff to coordinate domestic and international support teams during new code deployment for the PeopleSoft CRM ordering and billing system in 50 locations worldwide.
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Area Manager, Network Technical SupportSbc Internet Services Nov 1999 - Jan 2001San Francisco, California, United StatesEstablished and managed the technical support center for business customers. Led team to provide proactive network monitoring, LAN/WAN support for DSL, VPN, and Web Hosting products. Implemented training, escalation processes, vendor partner relations, standards and evaluation and facilitated communication between sales, provisioning, and support
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Coach Manager Sales And ServicePacific Bell Telephone Company Aug 1998 - Nov 1999Led team of 35 customer service representatives to achieve sales and service goals in customer call center. Managed sales, customer satisfaction, quality assurance, team performance metrics, and continuous improvement in efficiency and productivity. Modeled excellent sales and service skills in weekly training sessions -
Teacher – Social Sciences, Spanish, English As A Second LanguagePublic And Private Schools Sep 1993 - Aug 1998San Francisco Bay AreaTaught diverse populations of multilingual adults, adolescents, and children in high school and vocational programs
Neil Kaplan Education Details
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Economics -
University Of Alicante, SpainSpanish
Frequently Asked Questions about Neil Kaplan
What company does Neil Kaplan work for?
Neil Kaplan works for Todos Consultants
What is Neil Kaplan's role at the current company?
Neil Kaplan's current role is Operational Strategy Leader & Consultant | Transformation & Process Optimization | Post Merger Integration | Vendor Management | Program & Project Management | Teacher Coach.
What schools did Neil Kaplan attend?
Neil Kaplan attended University Of California, Davis, California State University-Sacramento, University Of Alicante, Spain.
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