90% of checking customers who say they are likely to switch to another bank in the next 12 months don’t do it because switching is a burdensome, manual task. Cambifi’s AI-based workflow app automates the switching process, which allows banks to 5X customer acquisition.

Managed strategy, development, implementation, conversion and stabilization of a new cloud-based, API-driven, open technology banking platform. This full technology stack initiative, involving an ecosystem of eighteen companies, including Finxact, Fiserv, Marqeta, Mastercard, Twilio, Savanna, Apiture. Led the successful conversion of the bank's deposit customer base onto this new platform.

Led product management for multiple digital banking web and mobile platforms. Launched first business banking mobile app to support 300k business customers. Increased NPS for the Business Banking digital platform by 30 points in 18 months. Responsible for product strategy, requirements definition, sales, adoption and customer experience. Redesigned corporate payments, reducing enrollment from three weeks to less than five minutes. Prizewinner at the Efma SME mobile app awards in competition with 42 other international banks.

Grew $4.5B small business portfolio 10% YoY. Introduced market leading 'Get more with four' bundle to drive merchant adoption up 25%. Identified pricing anomalies and restructured deposit pricing to restore profitability to all products. Led business team to convert customer base across online platforms.

Set technology priorities and budget for Corporate Banking, Treasury and Risk areas. Led a a major transformation of 40 projects to re-engineer the Risk function of the bank. Structured and managed a program of 22 projects to re-engineer all processes for distressed mortgages. Drove selection process for new cash management and trade platforms used by 800 large corporate customers in North America..