Neil W. Email & Phone Number

United Kingdom

United Kingdom

I am delighted to announce I have now started a new position at Zig Zag Global, thank you to all the team at Zig Zag for such a warm and wonderful welcome

Bristol, United Kingdom

Build a close relationship with all my B2C/B2B customers on a face to face basis ensuring they are satisfied with all aspects of the service.Conduct monthly review meetings with my top 10 Customers.UK Employee of the Year, Q1 2019Identify, negotiate and close all new opportunities, making sure all new business targets are achieved.

Wiltshire

Account Manager – SalesAchieved 20% year on year Growth, Hit 20% above New Business Target for the past 4 consecutive years.Account Manager of the South Region 2014 and Sales Ambassador, and Employee of the quarter 2014.Managing my own territory of 120 customers in the Wiltshire/Somerset area with a combined target of £2 million per year. Maximising all my customers revenue potential.Build a close relationship with all my customers on a face to face basis ensuring they are satisfied with all aspects of the service.Have monthly review meetings with my top 20 customers.Develop and Cross Sell all products to all customers to ensure they are using us for all possible products.Identify, negotiate and close all new opportunities, making sure all new business targets are achieved.

Heathrow

Route Development ManagerExpanding and gaining business from existing and new Customers.Cold calling any new leads or Potential Customers. Closing on new business. Generate all my own leads.Assisting customers with any invoice queries and any adhoc enquiries they may have. Also deal with all Track and Trace queries. Preparing all pricing tariffs and sending out Mailshots

Heathrow

Indoor Account ManagerWorking on gaining new business for existing DHL customers.Proactively calling 15 customers a day to retain their business and offer new DHL products for their use.Assisting customers with any invoice queries and any adhoc enquiries they may have.Calling all major account customers at least once a month to ensure they are happy with all our products and services.Keeping all customer calls and records updated on COMET.Won Indoor Account Manager of the Month, November 2004.Winner of the Tony Hobden Champagne moment February 2005.

Hampton Wick

Worked on secondment for 2 months with the Key Account Operational Support Managers, working in implementing service requests and supporting current customer projects.Visiting customers of DHL to present monthly reports and discuss service failures relating to these projects. And to continually monitor the projects that have been implemented.One to one contact with customers on email and the telephone discussing and resolving service issues and service trends.Preparing weekly/monthly reports for DHL internal use and presenting them in MS Access, MS Excel, PowerPoint and Word.Providing customers with daily proactive reports and emails.

Heathrow

Tracking and tracing customer’s shipments.Advising price quotes and making bookings, and assisting with customer queries.Acting as Mentor and training new recruits.

Hounslow

Running a weekly audit cycle of stock ensuring all merchandise was available.Gained a NVQ Level 1 in Retail Management and Merchandising.Won Employee of the month twice.