Service Engineer managing returned goods, fault diagnosis and possible solutions. Implementing agreed actions.Technical point of contact for retailers in a cycling distribution company. Providing product training for retailers & their staff. Product and data loading on company websites. Content manager for company social networks. Seven years as Director and day to day manager of an online mail order and traditional bicycle shop employing up to three staff members and two co-directors. Responsibilities including;All aspects of customer service, personal, phone and online.Workshop manager and technician Bespoke bike fitting to individual customers using the bike fitting.com system.Bespoke saddle measurement using Selle Italia IDMatch systemWarehouse stock management. Stock ordering and liaison with up to 15 distributors. Management of social media presence. Packing and despatch of customer orders.Online product page generation.26 years as an airframe engineer in the Royal Air Force. A wide spread from aircraft salvage, prefabrication, flight line to deep strip maintenance. Helicopter vibration analysis, specialist windscreen replacement on EH101 Helicopter Role and underslung load equipment. Stripping of aircraft for transportation by road or air. I have worked both rotary and fixed wing managed flight lines and maintenance programmes.Specialties: Bicycle maintenance, customer services, inventory management,