• Develop and Implement Quality Management System and standards, ensuring its functionality and continuous improvement• Organize, coordinate and control daily work of Quality Department• Implement quality assurance program for the purpose of the auditing and evaluation of the management system • Manage and motivate the entire Quality Department workforce• Supervise and develop Quality Management System taking into account all customer requirements and the standards defined… Show more • Develop and Implement Quality Management System and standards, ensuring its functionality and continuous improvement• Organize, coordinate and control daily work of Quality Department• Implement quality assurance program for the purpose of the auditing and evaluation of the management system • Manage and motivate the entire Quality Department workforce• Supervise and develop Quality Management System taking into account all customer requirements and the standards defined in the technical specification ISO/TS 16949• Define, introduce and control of quality strategy in order to reach established indicators Show less

Quality Manager• Maintaining and updating QMS effectively and in full compliance with DPS policies and ISO 9001 standard.• Strong understanding and experience in the quality assurance systems• Training new hires on the QMS • Preparing, organizing and leading the Management Review meetings (discussing reports on internal audits; corrective and preventive actions; nonconformities; complains; surveys; customers feedback)• Reviewing and implementing when necessary updates to QMS… Show more Quality Manager• Maintaining and updating QMS effectively and in full compliance with DPS policies and ISO 9001 standard.• Strong understanding and experience in the quality assurance systems• Training new hires on the QMS • Preparing, organizing and leading the Management Review meetings (discussing reports on internal audits; corrective and preventive actions; nonconformities; complains; surveys; customers feedback)• Reviewing and implementing when necessary updates to QMS policies• Identifying, implementing and managing Quality Assurance objectives • Planning and managing the internal audits on yearly basis• Managing and mentoring two Internal Auditors• Promoting the QMS within the institution• Building and maintaining a positive and constructive relationship with all parties• Acting as contact point during ri-evaluation and ri-certification of QMS Key achievements:• February 2014: Successfully passed the recertification audit - Recertified with the Quality Management System Certificate by CSQ, Italy• March 2013: Successfully passed the reevaluation audit – Reevaluated the Quality Management System Certificate by CSQ, ItalyHead of Section CENELEC/IEC • Managing two committees, electrical & electronic materials AND electronic devices. • Managing a team of two Standardization specialists • Preparing monthly and yearly reports on standardization for the directory, upon request of the Ministry of Economy, Trade and Energy• Adopting electrical and electronic standards produced by CENELEC/IEC, according to the condition and legislation of Albania • Representing the Directory with third parties: External Business & State stakeholders; and Individual clients• Serving as Executive Assistant of the Technical Board• Participating in several training in Albania and abroad Show less

Internal Auditor for the Quality Management System• Working with the Quality Manager to systematically review the QMS• Following the annual plan of audits prepared by the Quality Manager• Identifying and reporting whether the right processes are in place and whether agreed procedures are being adhered to. • Preparing the checklists and the audit report in collaboration with the Quality Manager • Suggesting areas where efficiencies can be increased or innovations can be… Show more Internal Auditor for the Quality Management System• Working with the Quality Manager to systematically review the QMS• Following the annual plan of audits prepared by the Quality Manager• Identifying and reporting whether the right processes are in place and whether agreed procedures are being adhered to. • Preparing the checklists and the audit report in collaboration with the Quality Manager • Suggesting areas where efficiencies can be increased or innovations can be implementedStandardization Specialist• Responsible for two committees, electrical & electronic materials AND electronic devices • Adopting electrical and electronic standards produced by CENELEC/IEC, according to the condition and legislation of Albania • Representing the Directory with third parties: External Business & State stakeholders; and Individual clients• Preparing monthly and yearly reports on standardization for the directory, upon request of the Ministry of Economy, Trade and Energy• Serving as Executive Assistant of the Technical Board• Participating in several training in Albania and abroad Show less

• Managing and supervising a team of 8 technicians• Managing Customer Care relations • Acting as contact point for new contracts• Monitoring & analyzing the ratio between consumed energy and payments for Tirana 1 area. • Attending complains and providing assistance to clients. • Money Collection• Finding the best solution within tight deadlines and mostly under pressure

• Updating and enriching Lotus database according to company international standards • Following company’s policies and standards• Assisting the team members in their projects • Performing research work