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Ljubljana, Slovenia

- Market analysis and segmentation.- Competitor analysis- Historical and current data analysis.- Yield management.- Revenue performance forecasting.- Daily and monthly reporting.- KPI tracking.

Ljubljana

I have been working as a receptionist at Hotel Meksiko, which was voted The best mid-range hotel in Ljubljana for the year 2014, by the In Your Pocket readers. My working tasks include processing guests' check-ins and check-outs, managing payments, accepting and editing various kinds of reservations (online, telephone, email and personal), providing tourist information about Ljubljana and Slovenia to the guests and catering for their special requests, needs and complaints. Important part of my… Show more I have been working as a receptionist at Hotel Meksiko, which was voted The best mid-range hotel in Ljubljana for the year 2014, by the In Your Pocket readers. My working tasks include processing guests' check-ins and check-outs, managing payments, accepting and editing various kinds of reservations (online, telephone, email and personal), providing tourist information about Ljubljana and Slovenia to the guests and catering for their special requests, needs and complaints. Important part of my job is providing excellent customer service. Show less

Ljubljana

Kakadu d.o.o. is a company, specialized in selling innovative and top quality products for children from birth until 7 years old. The company also runs a successful online shop and has a large Facebook community. I worked in sales. My working tasks were assisting and advising customers, processing cash and card payments, dealing with customer refunds and complaints, editing the online shop and taking orders via phone & email. I learned how to be a team player, to deal with rejection, the… Show more Kakadu d.o.o. is a company, specialized in selling innovative and top quality products for children from birth until 7 years old. The company also runs a successful online shop and has a large Facebook community. I worked in sales. My working tasks were assisting and advising customers, processing cash and card payments, dealing with customer refunds and complaints, editing the online shop and taking orders via phone & email. I learned how to be a team player, to deal with rejection, the importance of prioritising and being confident. Show less

Bohinj

I worked as a receptionist at one of the most beautiful campsites in Slovenia, located on the idyllic shore of Bohinj lake. My working tasks included processing guests' check-ins and check-outs, managing payments and providing tourist information about Bohinj. During the summer months there were usually 600+ guests daily at the campsite and aprox. 200 check-ins and check-outs. I improved my ability to multi-task, which has helped me to cope with the high work intensity. I came across with a lot… Show more I worked as a receptionist at one of the most beautiful campsites in Slovenia, located on the idyllic shore of Bohinj lake. My working tasks included processing guests' check-ins and check-outs, managing payments and providing tourist information about Bohinj. During the summer months there were usually 600+ guests daily at the campsite and aprox. 200 check-ins and check-outs. I improved my ability to multi-task, which has helped me to cope with the high work intensity. I came across with a lot of crisis situations and have learned how to deal with them. Show less

Master’S Degree, Marketing, Vii.

Bachelor’S Degree, Tourism, Vi/2.

Bachelor’S Degree, Tourism Business Studies - Erasmus Exchange

- The Rise of Asia and Implications for the West - International Marketing - Product development & innovation - International Tourism.