• Maintaining and updating the manual and computerised records management system which include briefs, TRIM (evidential) tapes, alcohol and drugs tests, blood oral fluid and urine samples etc.• Collate and record all alcohol and drug driving screening test statistics for Victoria and prepare statistical reports, spreadsheets and graphs as required.• Perform a blood, oral fluid and urine sample courier service with documentation and to ensure that information is correct and accurate in the instance that evidence has to be given in court.• Liaise with hospital staff, police forensic scientists, solicitors, government agencies and members of the public in relation to blood, oral fluid and urine sampling.• Assist in the review and continuing development of office procedures and information systems.• Manage the minutes and agenda for the monthly management meetings.• Assist the management meeting with administrative support as required• Attend to police officers needs including status, follow ups, progress and updates on briefs.• Perform quality control functions checking documents and statistics for compliance and accuracy and initiating measure to correct identified deficiencies.

• Undertook a range of financial, purchasing and asset administration transactional activities and participated in the maintenance of related budget and financial information systems within a Region in Operations. For eg. Responsible for the renovations and refurbishments of the police stations in Region 4. Had to ensure not to exceed budget.• Other financial systems included accounts payable, accounts receivable, petty cash, personal expense claims etc.• Maintained accurate computer and manual management information, and ensured system integrity and that transactional work was processed in a timely manner. • Prepared various correspondences, briefing papers and reports relevant to the Region’s finance and assets management.• Provided a high level of customer service to all clients.• Assisted in the development, implementation and review of policies, strategies and administrative arrangements relating to finance to ensure the highest standard of service delivery.

• Managed front of house team of five• Developed and implemented daily reporting system for Senior Management to provide greater visibility of absenteeism amongst staff including Doctors • Developed and implemented user friendly reporting system / schedule to minimise revenue leakage and provide a positive patient experience by highlighting the first available appointment for each practitioner• Created training manual for Intracom patient management system in both English and Greek and rolled out processes to all employees. • Implemented Intracom’s Training manual for all new employees• Managed administrative staff including facilitating staff meetings, individual development plans and performance management • Managed rosters and appointments for doctors, patients and staff

• Management and coaching of customer facing staff, including training new servers, reinforcing company policies and procedures, encouraging customer uptake of company promotions and providing assistance during peak periods. • Managed relationships with senior naval stakeholders in Chania (Crete) defence centres to ensure status as preferred provider maintained. • Negotiation with senior naval staff regarding defence accommodation and car hire rates• Administration and debtor management, including pursuit of delinquent accounts • Develop marketing campaigns for special tours, including liaison with advertising and media agencies.

• Provision of secretarial and administrative support to General Manager and senior management team• Preparation of monthly Profit and Loss reports from SAP • Reconciliation and authorization of commercial card accounts • Coordination of meetings and workshops with up to 90 participants • Managed agenda and minutes for weekly senior management meetings • Managed Corporate Health Management program, including pursuing leads, preparing contracts for new clients, coordinating practitioner participation and Agreements, and implementation of streamlined Pre-Employment and Periodic Medical procedures• Managed domestic travel arrangements • Maintenance of company website via Red Dot content management system • Preparation and distribution of monthly company newsletter to internal stakeholders