Head of OperationsResponsibility for the process of Práva řidiče: Sales, IT, HR, Back Office, Marketing, Risk, FinanceAssistance to clients with offenses in traffic law

Operations Manager & Legal affairs specialist in the field of offenses in traffic lawAssistance to clients with offenses in traffic lawResponsibility for the process of Práva řidiče, HR, Website, Reporting, Cooperation with a Lawyer, Assistant, telephone operator and marketingProject - Práva řidiče (Website, End to end Process settings, JIRA settings, Telephony, Call scripts, Recruitment and Training of Employees, Marketing strategy)

Founder, Owner & MentorWe focus on high school and university students and clients looking for their first or next job. We help them the entire job search process from A to Z.

IT Process manager currently on maternity leaveSpecialization and knowledge of IT processes:- Incident management- Problem management- Change management- Release management- Service Desk- User Account Management

IT managerOwner Incident, IT Service Desk and UAM managementManager of 2 Team Leaders, 5 Administrators Service Desk, 2 Engineers Service Desk, 3 Specialists UAMResponsibility for Incident, IT Service Desk and UAM management, Coordination and managementof Critical and High Incidents and Mass defects, Reporting COO, CIO, CTO and IT Leaders, Cooperation with Compliance, OpRisk and Communication, Management and cooperation with IT Teams - DevOps, Infrastructure, Architecture, etc, Responsible for Processing Books and GuidelinesProject First VisionProject IDMIntegration Wüstenrot IT ProcessNew reporting – Incident and Service Desk managementChange process – Service DeskImplementation of Incident, Problem and Change management to JIRA

IT managerOwner Incident and Problem managementDeputy Release and Change managerResponsibility for Incident and Problem management, Coordination and management of Critical and High Incident, Reporting COO, CIO and IT Leaders, Cooperation with Compliance, OpRisk and Communication, Management and cooperation with IT Teams, Emergency 24/7Change process – Incident, Problem and Release management

Customer Experience managerOwner process Complaints & ClaimsResponsibility for the process of Complaints and Claims and Subprocesses, Management Cluster(35 Employees- Retail sales, Back office, Commercial, Finance, Risk and IT), Reporting for CEO and Senior management Team, Mass defect CoordinatorProject Customer satisfaction – Agile solutions for Complaints and Claims (Unique in Czechbanking)New process – Suggestions and Praise, Quality of Service and Left Cash in ATM

Team leader Back Office (Complaints & Claims)Team leader of 9 Administrators, 2 Senior administrators and 1 Process specialistResponsibility for the process of Complaints and Claims and Subprocesses, Cooperation with Teamof Ombudsmen

Team leader Call center (Predictive retention, LCM & Insurance)Team leader of 25 Telephone bankers and 2 Senior Telephone bankerResponsibility for the process of Predictive retention, Life cycle management and InsuranceNew process - Sale of Insurance

Head of the Business siteTeam leader of 4 Banking AdvisorsPortfolio Top Affluent Clientele

Sales Representative B2BManagement of MLE client networks

Asistant – Practice

Sales manager, lecturer, leadership of 30 sales representatives, portfolio of 1 500 clients