Nelaka Amarathunga Email & Phone Number

Colombo, Western Province, Sri Lanka

Act as the primary point of contact for assigned enterprise accounts, fostering strong and long-lasting relationships.Consult with clients to deeply understand their business needs, IT infrastructure, and strategic goals.Craft customized solutions encompassing Google products (Google Workspace, Google Cloud Platform, Google Maps.) and other relevant IT solutions tailored to address client challenges and optimize operations.Deliver impactful presentations and product demonstrations, effectively communicating the value proposition of Google and partner offerings.Manage the sales cycle, from initial contact to proposal development, negotiation, and successful deal closure.Oversee project implementation, ensuring seamless integration of Google and other IT solutions within the client's environment.Proactively monitor client satisfaction, addressing concerns and exceeding expectations through exceptional customer service.Identify upsell and cross-sell opportunities, recommending additional Google products and services to enhance the client's experience.Collaborate effectively with internal teams (Development, Engineering, Support) to ensure a cohesive client experience.Stay abreast of the latest industry trends, Google product updates, and emerging IT solutions to continuously refine service offerings

Undertake comparative research in preparation of client recommendations.Complete technical research as part of the existing arrangement review process.Understand clients overall financial position from Independent Financial Advisor (IFA) fact finds.Discuss client objectives with the relevant IFA, identifying and obtaining necessary client information to prepare the necessary suitability checks.Ensure all client queries are appropriately investigated and accurate responses given.Conduct annual reviews in line with SLAs to understand future opportunities.Identifying areas for planning, carrying out research to find solutions, considering asset allocations and investment strategies, preparing recommendation reports.Preparing suitability letters, completing application forms, ensuring all compliance paperwork is in order. Reviewing client files, portfolios, products, and processes on time-to-time basis by attending and organizing meetings, reviewing portfolios, initiating review meetings.

Identify potential corporates and high net worth individuals for private and corporate banking.Analyze income statements and be thoroughly aware of the CRIB guidelines, legal and credit policies to mitigate credit risk involved in lending products.Achieve monthly acquisition targets successfully by maintaining zero complaints and consistent service quality scores while cross-selling available and suitable retail product.Work closely with the marketing and product teams to personalize service and product materials to maximize the client satisfaction in order to maintain the HSBC standards.Be vigilant to financial crime risk and maintain a high tab on compliance in order to safeguard clients and the bank from potential regulatory breaches.Handle key corporates, key accounts, and clients to generate constant revenue and leads.Up to date knowledge and compliance with internal and external regulations and requirements to make sure customers are treated fairly when banking with HSBC.Display the leadership skills to transform the business and drive staff engagement.Managed a team to achieve monthly KPIs while maintaining an excellent customer service, and also supported to accomplish everyone’s career objectives.

Handled mass market and Advance clients at key corporates.Provided financial advice on retails products.Acquired potential customers on personal loans, car loans and credit cards.Identified and introduced new corporates for retail acquisitions and supported the marketing team in organizing sales promotions at key locations.Managed relationships with senior management of key corporates to generate consistent business.

Colombo

Bachelor Of Arts - Ba, Global Business

Graduate Diploma In Business Management, Business Administration And Management, General

Education record