Alfa/Test User Community Management & Servicedesk Support
An Alfa used to be a visionair with its own idea(s) concerning innovation, new technology & new media, the mobile future & mobile applications, solutions & services. The community consisted of work groups and project groups in consensus with the different interests, knowledge and experiences of the Alfa's. A mix of men and women, students and employees, from different backgrounds. We shared the knowledge & worked together in projects with the goal to set up spin-offs and create employment. Later on the City Services Platform was developed within i-City and 750 test users in Hasselt and Leuven joined i-City. The Alfa's blended together with the other new users within the test user community. Mobile devices have been lend out to the user to test the applications. Within my servicedesk experience I followed-up their devices, the technical problems which occured, repairs and other questions or problems the user had, face to face or through phone/mails.