Nelia Kovbasa Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Managed IT Infrastructure projects for Newmark, overseeing vendor and internal team management.• Developed and managed budgets for multiple projects in alignment with company strategy.• Provided reports to C-level management and planned information security projects for the organization.

United States

- Managed project delivery across 8 accounts, overseeing a total headcount of 70 employees focused on travel tech solutions, including GDS integrations and OpenAI solutions implementation. Developed detailed project plans and led 4 pre-sales projects to successful deal closure within the first 3 months.- Enhanced overall Gross Profit Margin (GPM) on projects by 10% and achieved a client Net Promoter Score (NPS) of 9.5 by implementing best practices in scope, timeline, and budget management.- Developed a comprehensive 24/7 IT support system for clients with distributed offices worldwide, ensuring compliance with IT standards and improving system performance.Responsibilities:- Oversee project delivery for multiple projects on different accounts, including application upgrades and system integrations.- Handle financial planning and budgeting to align with organizational goals and project requirements.- Lead team management efforts, focusing on developing efficient processes, strategic resource planning, and risk management.- Conduct proactive business development and thorough account management to maintain and enhance client relationships.- Execute project management duties, including setting timelines, defining project scopes, and ensuring deliverable quality.- Act as the primary liaison between IT, business units, and external partners to ensure clear communication and alignment on project objectives, timelines, and outcomes.- Manage budgets and ensure projects meet budget requirements.- Lead change management initiatives to facilitate the adoption of new systems and processes.- Develop and deliver training programs for end-users to ensure smooth transition and effective utilization of integrated systems.- Monitor system performance to identify opportunities for improvement.Domains: Managed IT services, IT consulting, IT support, Travel technology, Hospitality, OTA, Marketing, Advertisement, Construction, IT infrastructure, GDS.

Germany

- Successfully delivered solutions for a client (management consulting company) across 5 workstreams, including infrastructure platform, HR management system, retail solution, and marketing analysis platform, through effective vendor and resource management and robust risk management strategies.- Extended the team size by three times through efficient account management and client engagement, significantly increasing company income and improving integration with the client’s team.- Managed security assessment and penetration testing for the client’s projects, identifying critical gaps and implementing fixes in alignment with organizational policies and industry standards.Responsibilities:- Direct the delivery of technology solutions ensuring strategic alignment with business objectives and client demand.- Manage a comprehensive project portfolio, focusing on scope definition, scheduling, resource allocation, and risk management.- Lead sales activities, financial planning, and budgeting for project delivery.- Establish robust operational processes for precise resource planning and staffing.- Oversee vendor management, including contract negotiation, performance monitoring, and problem resolution.- Ensure compliance with relevant regulations, industry standards, and organizational policies.Domains: Managed IT services, IT support, IT infrastructure, Retail, HRM, DevOps, Analytics, Data Warehouse Management, Data Science, Data Engineering, Data Lakes.

Czech Republic

- Built and managed a software development department of 90 engineers from scratch, establishing smooth SDLC operations and ensuring alignment with business requirements and IT standards.- Planned and implemented over 20 projects in collaboration with the sales team, ensuring on-time and on-budget deliverables.- Increased revenue by 50% in the second year by improving the sales process and adopting Agile methodologies.Responsibilities:- Lead the establishment and expansion of software development initiatives tailored for SMEs and startups, overseeing a team of tech professionals.- Manage all aspects of project execution, including financial planning, budgeting, strategic business development, and human resource management.- Ensure service delivery by initiating and overseeing the execution of software solutions projects.- Work closely with the sales team to improve the sales process and enhance operational success.- Develop and maintain project artifacts such as project plans, status reports, RACI matrices, communication plans, stakeholder registries, and risk registers.Domains: Managed IT services, IT support, IT infrastructure, Retail, Agriculture, Mobile development, Education tech, HRM, DevOps, Analytics, Advertisement, Marketing, Fitness, Healthcare.

Ukraine

- Led a PMO office of 16 project managers, focusing on successful project delivery and inter-departmental synergy through effective program management and governance structures.- Built an operational strategy instrumental in significant business growth, scaling the company more than tenfold by adhering to best practices in resource planning and budget management.- Achieved a 78% utilization rate, highlighting impressive growth and operational efficiency through proactive obstacle removal and performance evaluation.- Responsible for the delivery of technology solutions within the portfolio of projects with more than 200 employees under my management.Responsibilities:- Develop and implement robust operational and project delivery processes.- Lead governance structures and ensure compliance with departmental best practices.- Plan and manage multiple projects, ensuring alignment with business requirements and IT standards.- Manage budgets for units and projects, ensuring financial health.- Navigate crises and communicate across various company units.- Foster a professional development environment.

- Directed and coordinated a distributed team of 50 FTEs (designers, developers, DevOps, marketing) to deliver transformative solutions to multiple clients in the e-commerce domain, ensuring alignment with business requirements.- Improved Gross Profit Margin (GPM) by 20% through enhancements in client cooperation strategy, risk evaluation, and the implementation of quality assurance processes.Responsibilities:- Manage complex projects requiring advanced coordination and strategic oversight.- Implement detailed planning and budget control, enhancing team efficiency and project delivery.- Showcase project milestones and innovations to clients, reinforcing transparency and trust.- Resolve intricate challenges and adeptly mediate conflicts, ensuring smooth project execution.- Lead a cross-functional team to deliver solutions, meeting client needs.- Utilize project management software such as JIRA and Microsoft Project for status updates and progress tracking.Domains: Managed IT services, IT support, IT infrastructure, E-commerce, HRM, Retail, Advertisement, Marketing, Social Media, FinTech, Banking, Affiliate Marketing.

Ukraine

- Managed three tech startup teams to release MVPs within 4-month timelines through effective team coordination and detailed project planning.- Launched a mentorship program for 500+ students and organized an acceleration program for 30 startups, ensuring the adoption of new systems and processes.- Opened the Young Entrepreneurs Incubator for early-stage startups and social entrepreneurs, facilitating the progression of startups through comprehensive acceleration programs.Responsibilities:- Assist tech startups in streamlining their project management processes.- Coordinate startup teams on software development operations.- Coordinate the internal team at Startup Depot and lead the team to organizational goals.- Facilitate the progression of startups through comprehensive acceleration programs.- Implement change management and training programs to support adoption of new systems and processes.Domains: Startups, E-commerce, Fintech, Logistics, Media.

Ukraine

- Opened a subsidiary for the company in a new location, organized processes, hired, and built a team of professionals to drive company operations, ensuring alignment with project objectives and timelines.- Achieved a 90% occupancy rate for the coworking space, initiated continuous community events, and established brand recognition in the new market.- Attained subsidiary profitability within one month post-launch through an effective marketing strategy and meticulous financial planning.Responsibilities:- Manage the day-to-day operations of the company.- Conduct financial planning and budgeting.- Coordinate and manage the subsidiary team.- Create a strategy to grow the company in the new market.- Oversee resource planning and ensure alignment with project objectives and timelines.Domains: Co-working, Event management, Community building.

International Economics

Master'S Degree, International Business

Management And Economics

Bachelor'S Degree, International Business