Nelia Teque Email & Phone Number

London, England, United Kingdom

Ealing, England, United Kingdom

Ealing, England, United Kingdom

Supports the Neighbourhood Experience team, (Housing Officers, Income Officers, Service Charge Officers, Maintenance Inspectors, Repairs team, Allocations team, amongst others) in providing an excellent housing and estate management service across a range of digital channels, ensuring that all customers – leaseholders, tenants, freeholders – receive an effective, professional and value for money service and that the business addresses issues/problems and delivers appropriate services in a timely and cost effective manner.• Ensures accurate information and advice is given to customers, keeping up to date with policy and procedures and within legislative requirements.• Establishes and maintains effective working relationships with all work colleagues to ensure a ‘one team’ approach to the delivery of Digital Neighbourhood Service Centre.• Takes ownership to ensure they have full knowledge of all services to help meet the individual needs of customers.• Takes every opportunity to build customer confidence with the range of digital channels.• Analyses current operational processes and makes appropriate suggestions on ways in which these can be improved.• Works closely with the Digital Knowledge Co-ordinator to continually improve both the internal & external Knowledgebase.• Strives for 1st contact resolution at all times by being pro-active and thoroughly investigating the customer’s account to prevent possible call backs.• Works with stakeholders in other areas of the business as required to ensure complex customer cases are investigated, given the appropriate priority and resolved.• Manages a customer caseload and ensured that customers have access to the right services, there is correct service outcome and that customer queries/complaints are resolved regardless of where service failure lies within the organisation.

London, England, United Kingdom

Remote Customer Care Agent English market

London, United Kingdom

• My duties consist of making arrangements for meetings and appointments by scheduling appropriate meeting times, booking rooms, managing cancellations and rebooking appointments. • Managing all types of correspondence by answering emails, phone calls and sorting mail. Writing letters and emails on behalf of other office staff.• Carrying administrative duties such as filing, typing, copying, binding, scanning all documents, prescriptions and invoices. Maintaining computer and manual filing systems.• Provide information to internal colleagues or external enquirers.• Handling sensitive information in a confidential manner.• Extra responsibilities include banking and assisting on planning and arranging events.

Remotely

London, England, United Kingdom

London, United Kingdom

SiteMinder is a leading global hotel room distribution platform with operations in London, Sydney, Bangkok and CapeTown, serving 10500 hotels in over 100 countries.Responsibilities:• Provide Level 1 technical support for all SiteMinder labelled products and services to internal and external customers with a primary focus on Latin American & European customers.• Account Management support to Hoteliers’ on using their extranet and its functions, the reviews system and the guests’ requirements.• Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in accordance with SiteMinder’s SLAs and individual KPI’s, and are logged accurately on the company’s CRM system (salesforce expert).• Complaints management (e.g. over-bookings, payments, cancellations, customer service).• Use of Portuguese, English & Spanish language skills to liaise with worldwide clientele base.• Diagnose and troubleshoot distribution channels and channel manager connectivity issues.• Identify each customers support and configuration requirements and training them via webinar / remote access on clients PC for online demonstration purposes.• Identify short falls in the process and procedures and suggest process improvements.

Hammersmith, London

Sole qualified frame stylist at the Specsavers Hammersmith branch. Became the floor merchandise leader after four months in the role. Managed a large portfolio of Latin American and Spanish origin clients, translating and interpreting consultations and finalising the purchase of glasses.