I manage the Tech Department responsible for all IT Services needed by the business, managing all the IT Systems hosting our Products, Internal Systems, managing Suppliers and ISP's, and maintains IT services for 10 offices and 1 Data Centre. We also maintain a Disaster Recovery site to ensure the business can continue to operate in extreme Disaster situations.As a Technology company, we are always striving for excellence in IT Service delivery. As a team, we provide end to end IT Support, System Management, Secure, Fast and Reliable Networks. We are also tasked with delivering new Projects according to Business Requirements. I am ultimately responsible for the team's performance, and really enjoy the challenges. As IT Manager, the EU businesses relies on me to form a strategy and medium to long term plan, working closely with Senior Management and our US Operations team to make sure the Return on Investment for IT is as good as possible for the business.

ESX 3.0 VMware Migration(P2V) ProjectESX 3.5/4.1 VMware Environment(Managing, Backups, Disaster Recovery, Optimization, Troubleshooting)Equallogic SAN used in VMWare and Oracle Database Designed and Implemented Exchange 2010 Migration from 2003, with Full Off Site DR Copy, (250 Users)Manage Exchange 2010 environmentMigrated from Domino Mail to Exchange 2003Installed and Manage BES 5.0 (50 Users)Extensive Windows Server 2003/2008 experienceResponsible for All IT Services in 3 Remote OfficesManage Help Desk Staff in Major Remote OfficeCitrix Presentation Server 4.5 (Planned, Implemented and Managed) Farm of 150 usersVideo Conference Management and Maintenance(Polycom) Responsible for Maintaining and Managing all Computers, Laptops, printers and Mobile Devices for the users. Responsible for improving the procedures and streamlining processes to create efficiency within the IT department and meet Business Requirements 2nd and 3rd Level Support(supporting, various bespoke systems, Office 2003/2007/2010 Suite, and all general IT problems)General day-to-day running of IT Dept, ex. Backups, Mail Filtering, Disaster Recovery Procedures, Network Security etc.Researched, Analyzed and Implemented a Systems Monitoring Solution(Serverscheck, Agent-less) for our whole environment, covering all Remote offices, Data Centers, Production and Live client systems, to ensure a Pro-Active approach to possible Systems Problems and TroubleshootingDesign and Set Up of 3 Remote Offices3 Head Office moves, involved in planning and setup of new offices Working as part of a small, dedicated Technical team, responsible for ALL IT related work, be it Big or small. A Detailed Description of Experience is available upon request

End User supportEnd-User support (working closely with Traders), 2nd line supportAll Hardware Maintenance (PC's, Printers, Faxes etc.)Installing of Desktop's and Laptops (Compaq, HP)Installation/Maintaining of SoftwareImage CastingHandheld Technology (Blackberry's, Palmtops)Provided Reuters supportWorked with and Upgraded Novell ClientExtensive Support on all Microsoft Products (Office etc.)