Petronella Kaseke, Bba, Cip Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Canada Area

Newfoundland And Labrador, Canada

Client - General Electric (USA)• Communicate with HR Managers and help them resolve employee payroll issues• Process work flow forms for HR Managers and submit for processing• Investigate cases were employees have been overpaid and generate overpayment letters to send out to the employees• Research employee information in People Soft that HR Managers are inquiring about• Research payroll problems and give feedback to managers as requested• Provide administrative support to HR Managers via email and phone• Review employee pay summaries and give explanations on the discrepancies in question• Interact effectively with teams from various disciplines to find resolutions to problems• Add employee cases into the system using Customer Relationship Management tool (CRM)

Newfoundland And Labrador, Canada

-Collaborated with Memorial university Alumni students-Built strong relationships with Alumni through keeping in touch and updating them on new developments at Memorial-Created an open environment open to new suggestions-Convinced Memorial University Alumni to give back to the University through donations-Clarified any information that the Alumni does not understand by answering questions and suggesting solutions

Newfoundland And Labrador, Canada

-Re-organized desk to reduce clutter to make work easier for other clerks-Inspected all rooms and made sure they were vacant and ready for check-in ahead of time-Directed in-coming calls and answered general enquiries-Solved issues in relation to guests not being satisfied-Compiled detailed shift reports and took account of all payments made and balanced cash float-Organized taxi ride pick-ups for guests-Worked 15 hour shifts without supervision-Provided information of events which were taking place on and off campus-Adapted quickly to the residential management system which was used to manage all guest accounts-Approved guest requests to extend their stay-Arranged work orders for rooms that needed to be cleaned and made

Newfoundland And Labrador, Canada

-Researched and documented operational systems and processes of the organization-Assisted in the coordination of various projects of the organization-Assisted clients and answered inquiries to the best of my knowledge-Helped in organizing the National Engineering Geoscience Month and the 2012 Conference & AGM events-Developed good working relationships with the staff-Helped other staff members reduce their work load and other ad hoc duties-Researched and documented the operational procedures and various positions within the organization

Bachelor Of Business Administration (Bba)

Cip, Insurance