Nellis Deh

Nellis Deh Email and Phone Number

Quality Assurance and Compliance Analyst @ Traaple
Ghana
Nellis Deh's Location
Ghana, Ghana
Nellis Deh's Contact Details

Nellis Deh work email

Nellis Deh personal email

n/a
About Nellis Deh

Experienced Head with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Excel, Customer Service, Public Speaking, Microsoft Office, and Research. Strong support professional graduated from University of Ghana.

Nellis Deh's Current Company Details
Traaple

Traaple

View
Quality Assurance and Compliance Analyst
Ghana
Website:
traaple.com
Employees:
13
Nellis Deh Work Experience Details
  • Traaple
    Quality Assurance And Compliance Analyst
    Traaple
    Ghana
    View
  • Source Code Network
    Head Of Customer Engagement
    Source Code Network Oct 2017 - Present
    Ghana
    1. Designed mitigation strategies coupled with regular risk assessments on payments made that led to over 20% reduction in potential fraud incidents.2. Significantly reduced average talk time and handle time by service agents by providing intelligence in building chat-bots that helped improve user experiences.3. Decreased negative customer reviews by 50% with the organization of periodic training sessions for over 20 customer service agents.4. Developed Customer Service Procedures, Policies and Standards including Service Level Agreements (SLAs).
    View
  • Source Code Network
    Customer Engagement Officer
    Source Code Network Jul 2016 - Sep 2017
    1. Assisted in drafting and documenting procedures, policies and processes as necessary.2, Contributed to the publication of newsletters and other relevant media publications.3. Maintained a database on customer engagement to evidence levels of involvement.
    View
  • Oyibi Community Co-Operative Credit Union
    Marketing Intern
    Oyibi Community Co-Operative Credit Union Jul 2014 - Aug 2014
    1. Initiated new marketing and sales strategies for the bank’s product.2. Developed and built customer relationships with new customers.3. Assisted new customers in opening accounts.
    View

Nellis Deh Education Details

Frequently Asked Questions about Nellis Deh

What company does Nellis Deh work for?

Nellis Deh works for Traaple

What is Nellis Deh's role at the current company?

Nellis Deh's current role is Quality Assurance and Compliance Analyst.

What is Nellis Deh's email address?

Nellis Deh's email address is ne****@****ple.com

What schools did Nellis Deh attend?

Nellis Deh attended University Of Ghana, Wisconsin International University College, Ghana.

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