Com mais de 12 de experiência no setor Turismo, atualmente sou membro da Direçao da Associação de Comércio e Turismo LGBT de Portugal. Sou apaixonado por promover a diversidade e inclusão no cenário empresarial e turístico, visando impulsionar a visibilidade e o crescimento sustentável dos negócios associados.

1. Planning - Objectives for "Season" identifying ways/actions to operationalize objectives2. Organize - Coordinate means and resources according to the objectives/targets defined3. Direct - Execute/coordinate actions, means and teams4. Control/Monitor the alignment/conformity between Objectives, Planning, Performances and the proposed Standards - Corrective actions whenever necessary- Front OfficeContact/Customer Management1. Training, Assessment, Development of Skills - Tact, Diplomacy, Ability to convey hospitality in a professional and "sincere" way2. Incident Management/Customer Service/Care3. Support and development of "Skills" such as Reservations, Sales (products, upsales services, etc) 4. Close collaboration w/ several areas, namely: Marketing, Housekeeping, Maintenance and Concierge;- Reservations1. Liaison w/ reservation center to align plans, rates and promotions2. Liaison w/ Agents/Agencies3. Reservations Supervision4. Flow Forecast- Human resource 1. Recruitment/Selection/Admission, Contract Management2. Integration, Retention, Training&Development3. Salary Processing- Food&Beverage 1. Predict, plan, control food and beverage ordering2. Financial management3. "Purchasing" / "sourcing" buy the best product at the best price- Space Design/StylingIn the context of the Group expansion strategy in the city of Amsterdam (Netherlands), and following the acquisition of new spaces - aimed at either expanding the capacity of existing units or acquiring new units. It has been actively collaborating in order to align these spaces both with customer expectations and with the hotel brand.1. Interior design (conceptual design), spatial planning2. Support the execution of projects ensuring the correct implementation of the design project3. Select systems of furniture, furniture, accessories, review of records and samples ,etc4. Provide/coordinate team with plans, specifications and materials5. Coordination and advisory support

Met/greet customersPlans/organises the accommodation(s)Checks that staff have done their job properlyMaintains quality controlCaters for breakfast and other meals (if necessary)Keeps financial recordsPlans staff work schedulesDealing with customer complaints/commentsSupervises maintenanceDeals with contractors/suppliers

Motivation and DecisionLeadershipCreative ThoughtInteraction, Self-Confidence e Personal ValorisationHuman Resources Management and Generalist ManagementRecruitment and Selection Techniques.Interviewing TechniquesIdeas Production TechniquesTeams Management and animationInstruction and Learning EvaluationJob Search Techniques

Manager of Human Resources in a multinational in Angola – Luanda, working on services, civil construction, environment and tourism. Contracted for the beginning of activity/work of a new business, and had as main responsibilities to structure all the aspects of local human resources and expatriated people management.

Manager of Human Resources in an industry of electric material of low tension being responsible for the HR management (215 workers)

Contracted as Selection and Recruitment Technician for a Project team for the opening of

, in Hospital Management that had as result an investigation work about - Workers Recovery in the HSM.