Nelly E. Email & Phone Number

Project Manager - Business Process Expert - Project management professional - Business Analyst - Program Manager – Certified Technical Trainer - CX Expert - Leadership - Change Management - Lean Methodologies - WFM - Event managementCAREER OVERVIEW• Project Management Professional PMP certified • Business Process Expert with Mergers & Aquisitions, NSI, NPI & FOKs• Kaizen leadership trained and Lean certified. Involved in several successful Kaizen projects and Quick Easy Kaizens (QEKs)• Certified Technical Trainer CTT+ and VCTT+• Strong focus and responsiveness to client service levels agreement and quality goals• Result oriented and highly enthusiastic customer service professional with years of successful experience in Management and customer service positions with increasing responsibilities.• Hands-on diverse experience and accomplishments in Healthcare, Administrative and management supporting both supervisory and support staff roles• Self-motivated and multi-tasker with Excellent communication and interpersonal skillsCOMPUTER LANGUAGE/ SKILLSProficient in Microsoft Office, Service Max, Waterfall, Principles of Management, Change Management, SAP, SAP Business Objects, ServiceNow, Click, OneEMS, SOLAAR, CTT+, VCTT, Lean methodologies, Salesforce, i3, Interactive Intelligence Interaction Recorder