Nelly Herrera Email & Phone Number

Christchurch New Zealand

Christchurch, Canterbury, New Zealand

• Provide technical and operational support to GymMaster software customers worldwide. Resolving all issues via email, phone, and remote screen sharing. • Document discovered issues and bugs in order to improve and develop products that have a global reach. • Answering incoming support calls• Answering email support tickets• Carrying out scheduled training with clients• Answering phone based sales inquiries and passing on to the sales team for further follow-up• Translation projects for future software updates

Bahía De San Francisco Y Alrededores, Estados Unidos

-Admin Support and Recruitment.-Overall team logistics, management, and staff organization.-Operational, accounting, and financial support: Payroll, reimbursements, Real-time transactions tracking.-Develop proposals for alternative economic systems based on natural ecology and sustainability in collaboration with a variety of movements and organizations.-Create and update scalable systems, processes, position descriptions and documentation.-Assist CEO with tasks organizing in order to ease the workload.

Salt Lake City Y Alrededores, Estados Unidos

Overall Recruitment: Sourcing, attracting and interviewing possible future employees for the company.

2443 Fillmore St #380-1992 San Francisco, Ca

-Led and coordinated the company's Marketing and Sales Department. -Managed several marketing projects effectively at the same time. -Resolved client’s inquiries through the phone, SMS or, email and logged them into CRM to follow up.-Presented the terms of sale, and worked with buyers to close deals. -Spanish translation for documents and notices.-Organized and trained property managers to improve our operation. -Social media management.

Simultaneous translation for people with diverse issues that require the service. Give the best customer service as well as a clear interpretation to assure a clear message from English to Spanish and vice versa.

Av. Insurgentes Sur No. 1605 Interior No. 12-13 Col. San José Insurgentes

Organise and coordinate events, social and cultural activities according to the company’s protocol. Handle all the social media for the company and keep it up to the date. Handle VIP customers and create special promotions for them and general customer service.Create marketing campaigns to attract new clients and keep the regular. Negotiate and create conventions with other companies searching for mutual benefits to increase and stimulate the sales.

Organisation and logistics (pre/pro/post-production) of productions of any kind: music videos, institutional videos, promotional videos, etc. Massive events, concerts, photo shootings, design, art and marketing projects. During my time in the company my role was to lead and organise the human team targeting objectives and goals, setting dead lines, delegating tasks to the team members and resolving problems creatively. As creative director clients came to me with their needs so attentive listening was important to give them exactly or even more that they asked for, always keeping in mind their budget. Keeping the client close to the project and be open to offer them different ideas. Always be prepared with different options for the client and be ready to make a sale. With Dos de Surtida I had the opportunity to show my skills as scriptwriter, producer and director of short films and visual products

Reforma 300. México City

Give the best bilingual customer service through the telephone. Deliver the clients different options of dates, prices and make the reservations.Close the sale with the client`s credit card payment, handling his personal information with extreme care to provide the client the security and reliance to keep flying with the company.Give general customer service to solve doubts, concerns and complaints, always with a kind emphatic, calm attitude towards the client and searching different ways to solve the issues until achieving the total satisfaction of the customer.

Bachelor Of Science - Bs, Communication And Media Studies

Licenciatura en Ciencias de la comunicación

Diploma Of Education, English Language Teaching

Associate Of Arts And Sciences - Aas, Hospitality Administration/Management