Nelly Paola Minor, Pmp Email & Phone Number

United States

Responsible for being the client advocate between teams and primary point of contact for the Managed Cloud engagement. Develop and maintain effective working relationships with team members, client stakeholders, and peers.Prepare and run weekly client status meetings to review past and upcoming projects, ongoing issues, and requests.Always know and adhere.

Denver, Colorado

Drive the collaboration with relevant IT departments either contributing to, or impacted by, current services and projects.Collaborate with business users to develop business cases and to develop comprehensive project requests.Work closely with college functional user groups.Facilitate the gathering of project requirements from various business users and.

Greater Denver Area

• Identify and solve system related problems; collaborate with other Project Managers and functional users to research, troubleshoot, and proactively solve problems before they become critical issues and/or have major.
• Provide IT support for end users and assist them with technical and functional issues, fixes and patches with emphasis on quality, quick problem resolution and exceptional service for the areas of Financial Aid.
• Test systems modifications and/or new software releases, upgrades, patches, MU, and others before implementation for SSB, Banner 9, and CRM as needed.
• Participate in the CCCS-IT and CCC Online Disaster Recovery/Business Continuity testing plan.
• Review and update technical documentations as needed.

Denver, Colorado

Responsible for the electronic communications within the Office of Financial Aid (OFA). I oversee the office website for the Office of Financial Aid & Scholarship Center as well as the Banner self-service system for students. In charge of loading FAFSA correction files daily and update the Workload Automation Suite for the office on a daily basis..

Colorado Springs, Colorado

• Counsel students about their financial aid including private loans, parent and grad PLUS loans, federal and state grants, scholarships, dual enrollment and study away programs via email, phone and through appointments.
• Assist and give presentations to high school students from various cultures, ages and backgrounds
• Management of a case load for Satisfactory Academic Progress (SAP), Measurable Academic Progress (MAP) and Professional Judgement (PJs) functions. Review appeal applications for completeness including Academic Advising.
• Uses professional judgment to determine if special circumstances exist that could result in a Dependency Override.
• Review, maintain and update requests for budget increases and changes in COA as needed.
• Review and process student verification and C-FLAGS documents in a timely and accurate manner while ensuring compliance with the Department of Education policies, rules and regulations.

Littleton, Colorado

• Reviewed and processed student verification documents in a timely and accurate manner while ensuring compliance with the Department of Education policies, rules and regulations.
• Outperformed average in achieving verification-processing turn-around time of 3 days or less (compared to typical 14 days).
• Supervised, trained and mentored student workers within the department. Operated the work study program including bi-weekly earnings reports, budgeting, and forecasting future spending.
• Developed and maintain training manual for student workers and financial aid literacy handouts for students and parents.
• Counseled students about issues financial aid, awards, and deadlines. De-escalating situations with upset students regarding financial aid holdups. Proficient in communication with students from various cultures, ages.
• Used professional judgment to determine if special circumstances exist that could result in a Dependency Override.

Greater Denver Area

• Collect, review and send financial aid documents to the correct processing team for Financial Aid packaging.
• Monitor and oversee 1300+ accounts ensuring the availability, awarding and distributing of Financial Aid funds.
• Review and research accounts with high balances to determine the cause and resolve any financial issues.
• Contact students with shortfalls, assist them with payment arrangements and follow up with collection of payments ensuring low account aging.
• Advise, educate and answer student’s questions related to their financial aid matters.
• Provide continuity and leadership to the financial services team and student advisors in an environment of constant change.

Centennial

• Processed incoming purchases for qualified plans making sure they were within company rules and IRS/Government regulations.
• Made outbound calls to participants, plan administrators, employers and financial advisors to get clarification on investments allocations.
• Verified, updated and resolved discrepancies for participant’s financial/investment information.
• Assured every school participant member had an assigned 403B, 401K plan retirement account assigned to them.
• Verified other team member’s transactions for accuracy and assisted with additional projects.

Littleton, Colorado

• Resolved escalated issues from department supervisors, retailers, techs, customers and other members of the organization using product knowledge and conflict resolutions skills in a call center environment.
• Assisted customers with billing issues such as miss-postings, ledger questions, payment disputes and adjustments.
• Enforced business rules in contract disputes and account security issues while ensuring customer retention.
• Provided high security service through identity verification for additional accounts utilizing a credit bureau system.
• researched, reviewed, qualified and approved new and current customers for additional services based on confidential credit information.
• Ensured that large commercial account member’s expectations were met by providing excellent customer service, account information and problem resolution.

Greater Denver Area

• Ensure that 401K client expectations were met by providing excellent customer service, investment information and problem resolution in a call center environment.
• Assisted Participants and plan administrators with account information, plan provisions, distribution requests as well as loan information and processing.
• Educated clients regarding their portfolio objectives, asset allocation and past investment information.

Bachelor'S Degree, Accounting

Associate Of Science (A.S.), Business Administration And Management, General