Gloria Nelly Vazquez L Email & Phone Number

Toronto, Ontario, Canada

• Involved in the optimization of website content for maximum speed, scalability, and SEO.
• Contributed to the continuous updating of inventory of products and materials in Shopify stores.
• Processed point-of-sale transactions including sales, returns, and exchanges, maintaining records of daily data communication transactions and installation activities.
• Collaborated with Warehouse Manager and Customer Service Team on all matters related to the warehouse operation, inventory process, and planning process, demonstrating strong verbal and written communication skills.

Toronto, Ontario, Canada

• Collaborated in the design and development of the Commerce website.
• Communicated business requirements to the development team.
• Managed digital campaigns on social media platforms.
• Advised on the design, structure, efficiency, and security of website content.
• Provided technical support and expertise to customers.
• Handled incoming calls and emails.

Mexico City, Mexico

• Participated in the installation, integration, upgrading, testing and maintenance procedures for SAP software applications such as SAP Identity Management, SAP Single Sign-On and SAP GRC
• Contributed to the management of Roles and Profiles in SAP System
• Documented as-is process, defined to-be process and received approval from business and guidance review team
• Developed technical guides and user manuals covering the entire order-to-cash cycle for the end users
• Coordinated IT professionals in the synthetization of technical data for the development of procedures of information systems, user and system documentation and any other requirements from users
• Provided technical support to final users

Mexico City

• Analyzed, designed and developed back-end mainframe solutions for financial institution
• Redesigned SQL and DB2 database structures
• Executed unit test to validate and ensure application met technical specifications with results of 95% successful installations to production
• Participated in software design meetings and analyzed user needs to determine technical requirements
• Created appropriate documentation such as program code, and technical documentation
• Contributed to the development of new and on-going projects to be installed in 1500+ branches throughout the country