Nelma Duldulao Email & Phone Number

United States

Las Vegas, Nevada, United States

• Provides members with exceptional customer service while supporting Guest Services Agents with membership escalation requests.
• Evaluate escalated membership requests and concerns effectively while working with clients to establish a mutually beneficial resolution.
• Communicate with spa management and staff advocating for members to ensure Burke Williams deliver an exceptional experience.
• Document case summaries in a clear and concise manner, taking into account the audience and the nature of information.

Las Vegas, Nevada, United States

• Responsible for answering all inbound calls, providing world-class service while effectively managing guest expectations and reservations.
• Assists Burke Williams’ patrons with all member services, including reservations, cancellations, holds, and extensions as requested.
• Upsells additional service enhancements and other on-going promotions to members for additional revenue.
• Provides support to managers and fellow agents to ensure all guests receive transformative experience in every call.

Las Vegas, Nevada, United States

• Sole proprietor responsible for all custom design and product development.
• Created custom made-to-order projects and marketed designs on various social media platforms.
• Worked closely with clients to understand the needs ensuring that deadlines and product expectations are met.
• Captured and published all product photos for online marketing.

Las Vegas, Nevada, United States

• Technical Support Agent, supporting technology products in a Call Centre environment.
• Provided technical support for many of the popular mobile products in the market.
• Supported mobile devices on various platforms including Windows, Android, and iOS.
• Acted as a friendly advisor and mediator between Verizon and their clients, focused on meeting their needs.

Las Vegas, Nevada, United States

• Lead teacher responsible for nurturing children through activities that promote social, physical, and intellectual growth.
• Planned and conducted activities for a balanced learning program.
• Collaborated with school administrators in developing and evaluating innovative programs.
• Provided administrative support to facilitate safety and regulations.

Los Angeles, California, United States

• Team leader with accountability for building and motivating a team of designers, increasing sales & profitability through excellent leadership.
• Engaged in tradeshows and consumer events, developing and increasing lead generation.
• Designed marketing collateral to increasing brand awareness.
• Trained and mentored a sales team, building business opportunities and financial growth.

Los Angeles, California, United States

• Teacher’s Assistant responsible for promoting social, physical and intellectual growth.
• Assisted in implementing developmental activities in a pre-school setting.
• Assisted in the physical, intellectual, emotional, and language development of children.
• Provided administrative support to facilitate safety and regulations.