Internal Systems:•Assess corporate asset management and data flow to optimize work space for users.•Assess and ensure corporate security and disaster recovery procedures.•Assist in supporting corporate applications; internal corporate servers, user desktops, etc.•.Help install and improve computer software and network equipment.Networking:•Administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.•Assist… Show more Internal Systems:•Assess corporate asset management and data flow to optimize work space for users.•Assess and ensure corporate security and disaster recovery procedures.•Assist in supporting corporate applications; internal corporate servers, user desktops, etc.•.Help install and improve computer software and network equipment.Networking:•Administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.•Assist in administering and maintaining corporate WAN.Help Desk Administration:•Help with answering all trouble and incident calls.• Assists in the administration and maintenance of Internal Systems programs.•Interact with internal clients to resolve basic help desk issues; communicate with internal clients in a professional manner maintaining confidentiality.•Provides responses to internal clients in a timely manner.•.Use Remote Control software to assess and correct PC related issues.Asset Management:•Assists with the inventory management of software licenses, software, hardware, and other IT supplies.•Assists with the purchase of software, hardware and other IT supplies.•Provide updates to overall computer infrastructure documentation. Show less

Children Youth and Social Services I&IT Cluster - Operations Branch

•Lead and supervise a team of customer service staff; including, cashiers, customer service representatives, store standards, maintenance staff, and wireless staff•Training new and old employees to deliver a high standard of customer service in all departments under personal supervision•Encourage major promotions throughout the store (i.e. Wal-Mart Master Cards)•Provide change for cashiers, prepare cash registers, perform register audits and, send cashiers on break at appropriate… Show more •Lead and supervise a team of customer service staff; including, cashiers, customer service representatives, store standards, maintenance staff, and wireless staff•Training new and old employees to deliver a high standard of customer service in all departments under personal supervision•Encourage major promotions throughout the store (i.e. Wal-Mart Master Cards)•Provide change for cashiers, prepare cash registers, perform register audits and, send cashiers on break at appropriate times•Mostly, work in groups of two to three to manage up to 34+ employees•Investigating and resolving customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants•Actively listening and having a social perceptiveness has helped me to understand and solve employee and customer concerns•Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending management training Show less