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@peternel.co.za
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Peter Nel is listed as Experienced Professional in Operational and Strategic Management based in Pretoria, Gauteng, South Africa. AeroLeads shows a work email signal at peternel.co.za and a matched LinkedIn profile for Peter Nel.
Peter Nel previously worked as Senior Operations Manager at Dash Bpo and Head of Site at Transafrica Connect.
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With over 20 years of experience in operational and strategic management, I have successfully planned, launched and managed various BPO and other projects across different business lines, geographies and modes of communication. I have a proven track record of delivering results, exceeding expectations and building strong client relationships.My core competencies include operational management, business development, relationship management, training, P&L management, campaign implementation, analysis and contractor & supplier management. I am passionate about finding and creating synergies among people, products and services and achieving a balance between strategic vision, profit imperatives, market share demands and effective processes. I am a practical strategist and a talented communicator who can adapt effectively to changing environments and challenges.
Listed skills include Strategic Planning, Project Planning, Strategy Development, Training, and 46 others.
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South Africa
- Establish the South African operation- Manage the daily operations of the call center across various business lines- Responsible for P&L of the various projects- Client communication & relationships- Oversee Back Office / Support departments (e.g., HR, ICT, Facilities, etc.)- Initial 140 FTE growing to 400+ - 80% Inbound, 20% BlendedReason for Leaving.
Gauteng
Reporting to the Owner & CEO – Rehabilitation & Restructuring of a failed Call Centre operation- Implementing a functional Operational Structure- Resourcing & Recruitment- Re-design Training framework and upskill of existing staff- Manage reduction of non-performing staff- Daily Operational Management and Analysis & Reporting- 70% Outbound, 10 % Inbound.
Gauteng
HEAD OF SITEReporting to the Directors – responsible for the planning, setup & launch of a greenfield BPO operation - Planning of Facilities, ICT, Service and Operational Environment- Recruitment of the required staff- Contractor & Supplier Management- Campaign Implementation- Operational Management- Campaign Analysis & Reporting- Staff Planning &.
Reporting to the Directors – Setup & launch of an off-shore Contact Centre in Century City, CT- Planning of Facilities, ICT, Service and Operational Environment- Planning and establishment of the operational structure of the centre- Recruitment of the required staff- Operational oversight and strategic planning- Analysis & Reporting- Staff Planning &.
Cape Town Area, South Africa
OPERATIONS MANAGERReporting to the CEO and Directors – General Management, Project Management & Operational Management - Operational oversight and strategic planning on campaigns- Inbound, Outbound & Blended Campaign implementation- Relationship Management with Prospective and Existing clients- Campaign Analysis & Reporting- Staff Planning & Management +/.
A24 Group
Company: A24 Group 09/2004 to 05/2007 as well as 11/2009 to 10/2012GROUP BUSINESS SUPPORT MANAGER (SA and UK operations)General Manager role reporting to the Managing Director - responsible for UK and SA Business Processes, Compliance, Training and as well as the management of Data Capturing, Compliance Maintenance, 3rd Party Training and Quality Control..
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Peter Nel is listed as Experienced Professional in Operational and Strategic Management.
AeroLeads has found 1 work email signal at @peternel.co.za for Peter Nel.
Peter Nel is based in Pretoria, Gauteng, South Africa.
Peter Nel has worked for Dash Bpo, Transafrica Connect, Indlovu Connect, Uk Energy Utilities & Financial Services Group, and Mango5.
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Peter Nel is listed with skills including Strategic Planning, Project Planning, Strategy Development, Training, Healthcare, Change Management, Contract Negotiation, and Coaching.
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