Nels Mason
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Nels Mason Email & Phone Number

Associate, ITSM Support at SitusAMC
Location: Issaquah, Washington, United States 13 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
SitusAMC
Role
Associate, ITSM Support
Location
Issaquah, Washington, United States
Company size
662 employees

Who is Nels Mason? Overview

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Quick answer

Nels Mason is listed as Associate, ITSM Support at SitusAMC, a company with 662 employees, based in Issaquah, Washington, United States. AeroLeads shows a matched LinkedIn profile for Nels Mason.

Nels Mason previously worked as Senior Process Manager at Davita Inc. and Process Manager at Davita Kidney Care. Nels Mason holds General Studies from Shoreline Community College.

Company email context

Email format at SitusAMC

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SitusAMC

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Profile bio

About Nels Mason

IT Process Management and Service Operations Professional27 years in IT, 14 years in Incident Management, 10 years as a Manager, 8 years in Process Management, 8 years in ServiceNow, 7 years in CMDB, 6 years in Service Operations, 6 years in Change Management. Motivated, reliable and loyal employee. Good work ethic, people skills, collaboration, troubleshooting skills, and team work. Proven ability to manage a team and provide continuity through change. Dedicated to the customer by providing reliable service that meets their needs.

Current workplace

Nels Mason's current company

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SitusAMC
Situsamc
Associate, ITSM Support
new york, new york, united states
Website
situsamc.com
Employees
662
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13 roles

Nels Mason work experience

A career timeline built from the work history available for this profile.

Associate, Itsm Support

Current
Situsamc
Jul 2023 - Present

Senior Process Manager

Davita Inc.

Federal Way, WA

  • Supporting Service Asset and Configuration Management, Application Portfolio, Service Portfolio, Demand Management, Change Management, and Support Level Management, within ServiceNow
  • Integrating the CMDB with other processes
  • Automation of Tasks
Jul 2018 - Apr 2023

Process Manager

Davita Kidney Care

Federal Way, Washington, United States

  • Supporting Application Portfolio, Service Portfolio, and Service Transition Management within the CMDB
  • Using ServiceNow to document, support, and enhance processes
  • Facilitating updates to configuration items and IT Operations support documentation
May 2015 - Jul 2018

It Specialist At Davita

Ispace

Federal Way, WA

  • Creating standard ITIL processes and procedures for use in ServiceNow
  • Coordinating monitoring documentation and implementation
  • Improving performance and availability
Mar 2014 - May 2015

Senior Service Operations / Incident Management

Microsoft

Bellevue, WA

  • Manager of NOC Manager
  • On-boarded products and teams to use the Microsoft Operations Center
  • Improved time to detect, time to engage, and time to mitigate 90% of incidents within goals
  • Improved and maintained monitoring compliance
Jul 2011 - Jul 2013

Senior Service Operations / Noc Manager

Microsoft

Bellevue, WA

  • Supported NOC team through transition to Microsoft
  • Managed team of up to 12 employees
  • Monitored tens of thousands of servers globally
  • Managed licensing and budgeting for monitoring applications Note: Microsoft purchased aQuantive in July of 2007
Jul 2007 - Jul 2011

Senior Systems Administrator / Noc Lead

Aquantive

Seattle, WA

  • In addition to responsibilities as NOC Operator:
  • Scheduled staff of up to 8 employees
  • Trained and mentored staff
  • On call for major incidents
  • Supported Change Management
May 2005 - Jul 2007

Systems Administrator / Noc Operator

Aquantive

Seattle, WA

  • Monitored thousands of servers globally
  • Used HP OpenView, NetIQ, SiteSeer, and Keynote
  • OS installs, configuration, and racking servers
Sep 2000 - May 2005

Nt Operations Administrator For Zone.Com

Volt

Redmond, WA

  • Proactively kept everything running on Microsoft’s zone.com, with up to 75,000+ connected users at a time
  • Worked single handedly, using the escalation path when necessary
  • Streamlined repetitive task with the creation of scripts and automation
Aug 1999 - Aug 2000

Assistant Manager Of Technology

Kinko'S Copies

Everett, WA

  • Managed all technological issues for the branch
  • Troubleshooting and maintenance of network, printers, and applications
Nov 1997 - Aug 2000

Computer Services Manager

Kinko'S Copies

Everett, WA

  • Managed network of Windows and Macintosh computers
  • Provided technical support for customers and coworkers
Oct 1996 - Nov 1997

Computer Services Production Manager

Kinko'S Copies

Redmond, WA

  • Managed production of all Computer Services projects
  • Installed and configured Windows and Macintosh computers
Mar 1995 - Oct 1996

Customer Service

Kinko'S Copies

Redmond, WA

  • Frequently worked as head of production
Oct 1993 - Mar 1995
Team & coworkers

Colleagues at SitusAMC

Other employees you can reach at situsamc.com. View company contacts for 662 employees →

GR Gaurav Rawat Gaurav Rawat Colleague at Situsamc New Delhi, Delhi, India, India View → DK Debra Kohlman Debra Kohlman Colleague at Situsamc Hartford, Wisconsin, United States, United States View → DB Datta Birajdar Datta Birajdar Colleague at Situsamc Pune, Maharashtra, India, India View → PG Prajyot Gamre Prajyot Gamre Colleague at Situsamc Mumbai, Maharashtra, India, India View → MC Marinelle Cleur Marinelle Cleur Colleague at Situsamc Hyderabad, Telangana, India, India View → AC Ashish Chaturvedi Ashish Chaturvedi Colleague at Situsamc Noida, Uttar Pradesh, India, India View → BR Balasubramaniam Ravi Balasubramaniam Ravi Colleague at Situsamc Chennai, Tamil Nadu, India, India View → SS Shivam Singh Gaharwar Shivam Singh Gaharwar Colleague at Situsamc Pune, Maharashtra, India, India View → FB Frankie Bowley Frankie Bowley Colleague at Situsamc Robbins, North Carolina, United States, United States View → PK Prasanth Kumar Prasanth Kumar Colleague at Situsamc Chennai, Tamil Nadu, India, India View →
3 education records

Nels Mason education

Mcp+I & Mcse Certification

Epic Learning

High School Diploma, General Studies

Lake Washington High School
FAQ

Frequently asked questions about Nels Mason

Quick answers generated from the profile data available on this page.

What company does Nels Mason work for?

Nels Mason works for SitusAMC.

What is Nels Mason's role at SitusAMC?

Nels Mason is listed as Associate, ITSM Support at SitusAMC.

Where is Nels Mason based?

Nels Mason is based in Issaquah, Washington, United States while working with SitusAMC.

What companies has Nels Mason worked for?

Nels Mason has worked for Situsamc, Davita Inc., Davita Kidney Care, Ispace, and Microsoft.

Who are Nels Mason's colleagues at SitusAMC?

Nels Mason's colleagues at SitusAMC include Gaurav Rawat, Debra Kohlman, Datta Birajdar, Prajyot Gamre, and Marinelle Cleur.

How can I contact Nels Mason?

You can use AeroLeads to view verified contact signals for Nels Mason at SitusAMC, including work email, phone, and LinkedIn data when available.

What schools did Nels Mason attend?

Nels Mason holds General Studies from Shoreline Community College.

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