Nel Sanchez Email and Phone Number

●Schedule reservations and manage cancellations; provide customer service while following through with client satisfaction.●Assist non-owners and owners with booking reservations for vacation packages at the numerous vacation destinations available.●Conduct upselling techniques in an effort to make a more profitable sale.●Handle several positions, including POS, and assist teammates with their positions to increase efficiency.●Exceed sales and team goals in upselling package items while collaborating with management to create monthly goals.●Refer guest complaints relate to reservations to management staff in accordance with departmental policies and procedures.●Assist customers in booking travel dates, advisement of travel itinerary and accommodations and troubleshooting travel issues.

●Creating total spend reports for each member for approved and non-approved suppliers●Outlining of End of the Day/Weekly/Monthly Reports containing Productivity Report, highlights, challenges and action plans. Processed phone bill payments from customers calling in.●Generating Monthly/Yearly Performance and Business Bench-marking for each Member.●Assisted customers calling in to set up payment arrangements for their phone bills.●Creating Monthly Subscription Invoices for each Member●Generating a Member Agreement Packs●Updating Member’s Company Profile, Letterheads, Forms and Invoices

●Handle and resolve customer commission inquiries for Brokers●Review and process applications/accreditation for Brokers to the lenders and insurers●Check and notify compliance requirements on Monthly Compliance List (NZ)●Data entry and updates Brokers information on MyCRM application●Provided daily/weekly/monthly/yearly commission evaluation and computation for each broker●Processes invoices for Brokers and Managers

●Handle and resolve customer complaints and inquiries●Obtain and evaluate all relevant information to handle product and service inquiries●Provide pricing and delivery information and perform customer verification●Process applications and requests online●Manage customers' accounts●Keep records of customer interactions and transactions●Maintain customer databases

●Assists and educates the customers for basic product troubleshooting about Panasonic Telephone and Home Appliance Products to the extreme level of customer service satisfaction.●Processed orders online for all Panasonic products.

●Answered customer inquiries ranging from their service, bill, account status, payment history, order status, etc.●Provided basic support and troubleshooting with handsets and other hand held devices.●Processed phone bill payments from customers calling in.●Assisted customers calling in to set up payment arrangements for their phone bills.●Checked for customers’ upgrade eligibility and/or additional line eligibility.