Nelson Santana Feliz Email & Phone Number

Hi there! I'm Nelson Santana, a proud Dominican and a Management major at the University of Central Florida. With a combined 4 years of experience in customer service and over 2 years of sales experience in financial products, I've honed my skills in understanding and addressing customer needs, and delivering exceptional service.I'm bilingual in English and Spanish, which not only helps me connect with a diverse range of clients but also earned me the Golden Seal of Biliteracy. In addition to my language skills, I'm certified in Microsoft Word, Excel, and PowerPoint, and I hold a CompTIA A+ certification.Throughout my journey, I've developed a passion for helping others and solving problems, whether it's finding the right financial product for a client or streamlining processes to improve efficiency. I'm excited to bring my skills and enthusiasm to new challenges and opportunities in the financial world.

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  Bank Teller

  Trustco Bank

  Dec 2021 - Present - Clermont, Florida, United States

  • Drive customer engagement with financial products, fostering meaningful connections to meet their specific financial needs.• Assisting customers with their day-to-day financial activities.• Empowering Customers by introducing them to online Alternatives.• Following strenuous security measures to ensure the safety of customer information.• Balancing a till at the end of the day and following closing procedures.