• Routed clients efficiently to fulfill delivery time promised and meet service standards• Reduced second deliveries 25% due to “missed items” by implementing a check out process.• Improved processes to ensure 90% of deliveries were delivered successfully in a manner of time and quality

• Routed clients efficiently to fulfill delivery time promised and meet service standards• Reduced second deliveries 25% due to “missed items” by implementing a check out process.• Improved processes to ensure 90% of deliveries were delivered successfully in a manner of time and quality

• Documented SOP Operational Processes• Implemented policies to improve processes based on current performance vs desire situation• Developed a methodology to document processes

•To gather current situation process (As-Is) using ARIS•To propose a future situation process (To-Be) modeled in ARIS by analyzing the process As-Is and considering the current IT capabilities

• Standardized 8 processes using SAP and modeled in ARIS developing and disseminating best industry practice • Gathered business requirements to identify at least 5 improvement opportunities on each process • Communicated and trained in new processes definitions through a suitable tool• Built a modeling methodology to ensure the same understanding and language level, according client requirements and ARIS Business Designer capabilities

• Secured $500K through government grant applications to use for tech initiatives in improving supply chain process • Successfully led a project to decrease agricultural cutter assemble cycle time, which resulted in productivity increase by 20%• Designed the company’s current map of processes• Established a process map with 10 improved processes aligned to the corporate strategy• Designed the Balance Score Card according with the BSC methodology

• Redesigned undergraduate attendance process, modeled in VISIO and Bizagi, considering 120 students requirements of which 60 of them were improved to be attended by the university website. contributing to the paperless policy

• Designed the Supply Chain Processes based on best practices of the oil & gas industry for the Upstream and Downstream businesses by using ARIS toolset and BPM guides defined by the client.

• Designed the Treasury Management process future situation through knowing the process current situation, finding out the improvement opportunities and mixing up those inputs with the SAP Treasury Management best practices, so getting a process modeled and aligned with SAP practices.

• Led the analysis of Core Business Processes through knowing process current situation, expectations gathered and business requirements• Proposed the future situation of processes by taking into consideration the current situation analysis, company requirements, and expectations gathered through ARIS Business Designer• Built and assigned KPIs and Positions to Energy Generation process and Energy Distribution process• Developed internal audits for Energy Generation, Water Catchment and Purchases processes based on ISO 9001.

• Led the analysis and redesign of Core Business Processes and Enabling processes through applying Business Process Management concepts and criteria by ARIS Business Designer• Maintained the processes established by designing improvement plans to make sure process continuous improvement.