Nelson B. Email & Phone Number

Tampa, Florida, United States

Currently, as a business development representative, I am responsible for identifying and assessing prospect needs. Evaluating and determining key decision-makers aimed at ensuring the efficiency of decision-making. One of my key responsibilities is to explore high-potential prospects, along with transitioning qualified leads to sales managers for further follow-up.Also, this is required from me to gather, organize, and update sales data manually and electronically. Moreover, performing other key routine tasks, including preparing schedules and reports as well as organizing calendars. Known for delivering exceptional administrative support to other sales efforts, thereby ensuring operational excellence. Receiving appreciation to achieve and exceed desired sales and revenue objectives.

Tampa, Florida, United States

Progressed to call center supervisor, supervised and streamlined overall day-to-day operations of a team of call center agents, focusing on selling Verizon Wireless products. The core focus of my role was providing daily, weekly, and monthly goals, along with defining ways for accomplishments.At this time, I had planned and organized training sessions for the skills enhancement of call center agents on how to deliver information on wireless upgrades and promotions. From primary details to biggest decision making, I had ensured the proper selection of calling logs, thereby maximizing sales and efficiency for call center agents.

During this stint, my focus was on selling various electronics at various venues in Tampa Bay and eBay. As an out of the box thinker, I have developed and implemented results-driven sales plans, thereby generating expected sales outcomes. Acted as an escalation point of contact for customers aimed at determining and addressing concerns, thereby increasing client satisfaction and delivering an excellent experience.By leveraging strong technical skills, I have researched and navigated multiple software programs and databases with a keen focus on completing day-to-day tasks. One of my key responsibilities was growing and fostering client base by attending regional promotional events.

During this time, I have delivered executive-level assistance to the company foreman in processing the biweekly payroll for more than 10 employees. I have gained a specialized thrust in managing incoming and outgoing calls on a 6-line phone.Saved additional costs for new equipment by contributing to operational continuity of the broken equipment by tracking all incoming parts for them. As an innovative strategist, I have created standard operating procedures (SOPs) for employees aimed at tracking their weekly mileage and truck loads.