Technology Service Desk Assistant
Current-Identify and resolve hardware, software, and network issues, referring more intricate problems to senior technicians when necessary.-Deliver exceptional customer support by quickly responding to inquiries and resolving concerns to enhance user satisfaction with applications.-Manage and address incident reports, escalating when required, and document them through the ServiceNow ticketing system.-Work closely with cross-functional teams to gather requirements, deploy solutions, and provide continuous support and communication.