I live by the motto: "There's always room for improvement." My goal of continuous improvement has been consistent throughout my career – whether I'm building relationships with clients, researching a problem, coaching a team member, or reviewing processes for quality. I am a catalyst for change and work collaboratively to move organizations toward better customer service and accuracy in processes and procedures. The skills I've built in both the insurance and legal industries allows me to approach problems from a unique, outside-the-box perspective. I enjoy the challenge of developing and customizing solutions by analyzing data, implementing efficiencies, and maintaining a high level of detail-oriented organization. My strengths and areas of expertise include: • Quality Control Programs • Standard Operating Procedures • Team Training & Development • Client Rapport• Cross-Functional Collaboration