Nelson Martin Email & Phone Number

Lisbon, Portugal

Protect Liqui.do from fraudulent transactions and commercial relationships that can impact in our values and business. Develop in depth knowledge of Liqui.do’s data sources to gain insights into fraud patterns and contribute to the fraud strategy. Anticipating risks and driving change to close gaps, ensuring risks are communicated effectively. Process owner for onboarding and monitoring of vendors and clients, contract management, insurance claims, default analysis and compliance. Identifying fraud trends by working closely with Legal Team. Collaborating with Product and Data Science Teams for developing new tools in order to automate and enhance processes of Fraud Detection, Network Analysis and KYC/AML through Machine Learning models and AI.OKRs and KPIs implementation for Fraud department. Create, review and improve processes, related policies and documentation.

Lisboa, Lisboa, Portugal

Lead a Trust&Safety team providing floor support, ensuring SLA and reviewing agent performance through specific KPIs. Seeking agents improvements by delivering Action Plans, Coaching and Feedback. Responsible for development of Account Security, Payment Fraud and UGC departments.

Lisboa E Região, Portugal

Assisting with escalated issues and initiating the user’s dispute request process for property claims and verifying facts by following policy-based workflows for an effective resolution. Protecting users and brand from online risks, bad actors, scams and fraud attempts. Investigating cases involving chargeback and payment fraud.

Lisbon Area, Portugal

Responsible for evaluating online social media and advertising content by following Facebook’s policies. Investigating and reviewing posts, images, videos and text-based content through internally developed applications.

Lisbon, Portugal

Working for EMEA/LAM area by leading, managing and developing a customer operations training programme. Conduct product training, soft skills, techniques for securing a computer system and CRM tools. Provide feedback and coaching, present points of improvements and implementation plans by analyzing and measuring KPIs. Assist in the recruitment of new employees and advise proactivelly business strategies to improve all areas of the operation.

Cáceres, Spain

Responsible for trading general goods/shipments (exports/imports), tracking, tracing, and updating shipments while developing and maintaining good relationships with carriers and companies involved. Increase the portfolio of customers and suppliers.

Badajoz, Spain

Badajoz, Spain

Master Of Business Administration - Mba

Master'S Degree, Project Management

Bachelor Of Education (B.Ed.), Foreign Languages

Graphic Designer Technician