Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobilityIdentifying, diagnosing, researching, tracking and resolving technical problems.Resolving issues quickly for users and escalating to third parties or other IT groups as needed.Escalating, coordinating and managing incident response for critical firm-wide issuesProviding excellent customer service experiences for all end users, traders and senior leadershipEscalating issues and facilitating user assistance from third parties or other IT groups as needed

Manages and preforms Defensive Cyber Operations (DCO) and cyber support functions (DoDIN operations) at deployed locations. Surveys, secures, protects, defends, preserves, designs, builds, operates, and extends data, networks, net-centric capabilities, and other designated systems.

Administering and optimizing Windows Server environments, including Windows Active Directory, Group Policy Management, SharePoint, Exchange services.Effectively applying TCP/IP and Microsoft Networking concepts to troubleshoot and resolve network issues.Managing Windows and Unix/Linux interoperability services, such as centralized authentication technologies for cross-platform clients.Developing and maintaining system scripts using Windows shell scripting and Linux bash.

Working for Motorola Solutions as a Test Engineer via RedStream Technology.

● Proven ability to provide technical direction and support to subordinates, as well as coordinate and supervise the activities of subordinate personnel● Ability to work independently or as a team member in a fast-paced, dynamic environment● Implemented network optimization and security solutions that resulted in increased network performance and security● Successfully designed, implemented, and maintained a secure, reliable and efficient network infrastructure for a 1000+ user environment● Developed training materials and conducted technical training sessions for over 200 personnel leading to a 40% increase in meeting Marine Corps training compliance● Utilized network monitoring and performance analysis tools to identify network performance issues with over 99% success rate within expected operational time

● Proven leadership capabilities with a track record of successful ability to work in a team focused, dynamic environment as well asindependently manage workload and tasks.● Proficient in system administration, software deployment and upgrades, network engineering and troubleshooting, LAN/WANinfrastructures, TCP/IP, DNS, DHCP, and VLAN.● Reduced downtime by 30% through the implementation of proactive maintenance and optimization of networks and systems.● Created and implemented a comprehensive incident recovery plan for incident response and personnel loss through thoroughlydocumented systems, configurations and procedures.● Expertise in Windows and Linux operating system backup and disaster recovery plan, ensuring operational continuity and uptime.● Ability to troubleshoot problems to meet service restoration and network availability and reliability objectives● Led a team of 10 Marines in the deployment of a secure and reliable IT infrastructure while isolated in a foreign Area of Operations(AO)

● Controlled the entry and facilitated the movement of over 500,000 vaccination patients at Mass Vaccination Site Javits Center as well asmonitored over 200 employee activities, confirming compliance with established physical and cyber security protocols● Supported integrated operations with NYPD ESU officers , NY State Troopers and multiple nursing agencies employed by the New YorkState Board of Health to provide detailed reports and maintain network uptime within Javits Center● Performed advanced reviews of personnel and network operational trends and expected obligations to prepare accurate forecast● Provided troubleshooting and ticket support for over 5000 personnel

● Designed and implemented training plan for over 500 Census Enumerators to fulfill 2020 Census Count within a depreciated time frame● Effectively managed and coordinated census field operations for the US Census Bureau● Ensured accurate collection, reporting, and analysis of census data within an expedited time frame● Provided support and troubleshooting for over 100 personnel through MDM and ticket systems● Monitored quality control of census projects and evaluated performance of field staff●Effectively managed and coordinated census field operations for the US Census Bureau for the 2020 Census while maintaining a network of systems essential for census operations● Monitored quality control of census projects and evaluated performance of field staff

Proficient in the operation, maintenance, and troubleshooting of network transport systems, including fiber optic, microwave, and satellite systemsStrong understanding of various networking protocols, including TCP/IP, MPLS, and VPNExperience in the deployment and management of network security solutions, including firewalls and intrusion detection systems.Strong analytical skills and ability to quickly identify and resolve network issuesStrong team player with excellent communication and problem-solving skills.

Helper for Free Hepatitis Screening events - Translated for any patient who spoke little to no English - Helped medical personnel and patients fill out appropriate paperwork for screening.Coordinated for major public eventResponsibilities included- Obtaining permit for a major event in Washington Square Park- Designing, purchasing and distributing t-shirts for attendees at event- Designing, ordering and distributing informational postcards with information regarding Hepatitis.

Organized and coordinated major event with attendance around 100 people.Worked with different health organizations culminating in a major event in a public park with over 100 people in attendance and guest speakers.

Help organize and manage patient information related to medical studies specifying in Asian American Health.

Managed, operated and created interactive booths regarding sexual health aimed towards teens.Created a newsletter aimed at educating teens on mental health issues and sexual health issues.Educated teens on sexual health materials including sexual protection, Sexually Transmitted Infections and how to communicate with parents on sexual issues.Liaison between teens and older adults for issues relating to teen health.