• Managed technical integration, systems engineering program management, customer support and program management• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes• Analyzed logs and performance issues to identify troubleshooting methods needed for quick remediation• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed• Engaged end users and answered questions via email, phone, website live chat and in forums• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions• Oversaw installation of software programs and hardware systems to meet customer requirements• Diagnosed, troubleshot and resolved network and system problems• Provided client support on system operation and troubleshooting• Investigated and addressed Network system issues (TCP/IP)to enhance usability and improve functionality• Resolved malfunctions with systems and programs through troubleshooting

• Evaluated account and service histories to identify trends, using data to mitigate future issues• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls• Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments• Maintained accurate and current customer account data with manual forms processing and digital information updates

• Developed and maintained relationships with local real estate agents• Originated, reviewed, processed, closed and administered customer loan proposals• Reviewed and edited loan agreements to promote efficiency and accuracy• Maintained friendly and professional customer interactions• Advised clients on mortgage, education and personal loans• Researched industry competitors and compiled detailed analysis data• Organized financial analysis, market research and due diligence filings materials for potential investors

• Explained all of human resources policies, procedures, laws, standards and regulations to each employee• Screened all applicants based on qualifications and background to meet and exceed rigorous standards• Maintained current understanding of state and federal policies such as EEO and ADA• Collaborated with management to build and implement effective, modern employment policies• Communicated with potential hires to provide clarity on expected tasks, compensation and policies• Troubleshot and resolved problems with HR software to enhance production support and minimize downtime• Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols