Nelson Evans Email & Phone Number

Beaufort, Sc, Us

West Des Moines, Iowa, United States

Conduct Risk & Compliance Self-Assurance (RCSA) activities to ensure information for Risk Assessable Unit (RAU) related controls are accurately documented across multiple systems of record. Mitigate and enhance risk management process across Home Lending Business Excellence business units to develop internal oversight quality reviews over internal controls, processes, and procedures.Review important legislative requirements to ensure legal and compliance standards were kept. Develop and perform Effectiveness Reviews to validate business processes were executed properly and timelines were met. Maintain departmental policies and procedures to ensure business, legislative, and legal standards are met.

West Des Moines, Iowa, United States

Responsible for completing regulatory and legislative effectiveness reviews for Wells Fargo Home Mortgage lines of business. Completing effectiveness review of the correctable defect process for Quality Assurance and Quality Monitoring. Assisting with Self Assurance Independent Oversight reviews for Review of Quality for both Assurance and Monitoring, Review of Defects (Second Level Review), Servicing Sampling & Reporting for Assurance. Supported the Arising Risk Identification process.

West Des Moines, Iowa, United States

Responsible for validating controls and monitoring for updates within the Internal Risk Data Base (IRAD) for Wells Fargo Home Mortgage lines of business. Assisting with Self Assurance Activities (SAA) Control Validations, End User Computing Tool (EUCT) Validations, and Front-line SAA Project, Operational Risk Change Log.

West Des Moines, Iowa, United States

Responsible for implementing processes and procedures and leading monthly calibration sessions, maintains Federal and State Home Mortgage Regulations. Distributes preliminary and month end Corporate Complaints reporting to business partners. Experience working with Verint, MSP, ERLMF, ICMP, INDIGO, QRT, ECaR, and NICE systems.

Served as a subject matter expert and trusted as a go to person for advice and direction. Designated by manager to lead team in their absence. Responsible to take part in weekly management teleconference about policy changes and then organize and present the changes to a team of 14 Analysts. Experience working with NICE recording system. Preform quality reviews of 470-700 customer interactions for a team of 47-70 Customer relationship managers.

Responsible for implementing processes and procedures and updating team during weekly training, mentors team members, maintained Federal and State Home Mortgage Regulations, runs daily mortgage comprehensive reports, ensures Satisfaction Ownership Accuracy and Resolution (SOAR) Quality processes are met and evaluates customer satisfaction.

Implemented and started the women’s basketball program at AIB College of Business. Key responsibilities included personnel management, administration, recruiting, fund raising, coordinating travel, extracurricular activities, mentoring and coaching.

Mason City, Iowa, United States

Key responsibilities included personnel management, recruiting, fund raising, coordinating travel, skills development, mentoring, and coaching.

Des Moines, Iowa, United States

Bike Sales Manager for a successful sporting goods store. Responsibilities included training, education, learning, scheduling, ordering, and inventory, tracking, shipping and budgeting. Managed and led a 10-15-person sales team. Analyzed retail bike markets adjusting maximum margin to allow for $145,000 profit increase from previous year. Ranked number one out of 21 Scheels All Sport stores for the greatest increase in bike sales in 2005. Developed training courses and programs to develop leads, solution selling and closing the deal.