Nelson Jeba Singh Email & Phone Number

Customer Support Professional with 6+ years of experience, adept at resolving customer issues with efficiency and empathy. Possesses strong communication skills and a deep understanding of customer service principles, ensuring customer satisfaction and retention.Overview- Provide good customer experiences in support interactions.- Proactively follow up with customers, keeping them informed and executing action plans.- Collaborate effectively with team members / devops to support the existing client base.- Use the appropriate tools and checklists to troubleshoot and resolve issues efficiently.- Thoroughly document all reported issues and escalate when needed.- Create knowledge base articles for quick and easy reference.- Manage support requests from multiple channels, including phone and email, simultaneously.

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  Anna University

  Electrical And Electronics