Nelson Ling Email and Phone Number

• Monitor and understand the monthly client file tracking and loading process• Independently and proactively resolve data ingestion issues that are triggered within the loading and integration process to ensure data integrated appropriately and accurately into departmental system.• Reconcile files received to support timely follow up with related Servicers, Trustees, or other sources of data procurement. • Understand and monitor for completion of dependencies within the loading and reconciliation processes • Research and respond to operations requests logged via email or via the BPM tool.• Provide support for trouble shooting issues with operations• Serve as SME for technology releases and testing while providing support and problem resolution • Create and/or deliver trainings for the Operations department related to data management and the reconciliation processes or as needed and appropriate.• Periodically participate in short-term projects as needed

• Identifies, researches and resolves residential loan-level issues in securities backed by first and second lien Sub-prime, Alt-A and Prime mortgages• Actively work to reduce loss severities and improve security performance by resolving both systemic and non-systemic reporting and servicing issues• Identify and resolve issues and inconsistencies in mortgage servicing practices in order to add value to the client• Provide monthly insight and reporting on bond performance to several investment banks and government-sponsored enterprises with regard to individual loan performance, systemic issues, industry trends, and regulatory compliance issues• Review and interpret investor reporting files, servicing data, master servicer data and remittance statements to improve and verify performance of mortgage backed securities • Validate, reconcile and recalculate losses, prepayment premiums, and mortgage insurance claims• Responsible for delinquency and loss reconciliation, as well as reviewing trigger and swap calculations for accuracy and implementing corrections as needed• Complete ad-hoc projects and analysis for company and clients while maintaining quality of everyday responsibilities • Create 18+ monthly investor reports detailing cash flows and ensuring accuracy of mortgage backed securities• Quality assurance for Federal Housing Administration (FHA) claims• REO valuation analysis and risk assessment• Mortgage Insurance point of contact between CFIS (Clayton Fixed Income Services) analysts and Mortgage insurance companies

Financial Responsibilities and Achievements• Developed annual budgets and provided justifications for operating expenses, events and new initiatives for the next fiscal year• Presented proposed budgets to Activities and Services Budget Committee• Analyzed Bi-weekly budget reports for monitoring operating expenditures, ensuring responsible fiscal practices• Increased department budget allocations by initiating new safety programs, additional staff training, and partnership with the University Police DepartmentLeadership Responsibilities and Achievements• Initiated and assisted in the creation of a contractual agreement tying Student Government and University Police through our department, SAFE Team, providing higher quality career opportunities and safety services for the student body• Management for approximately 50 student employees• Conducted and organized monthly meetings for all SAFE Team employees and staff advisors for communication and goal setting purposes• Facilitated proper training, hiring guidelines, and scheduling requirements• Reviewed and administered performance evaluations• Streamlined employee evaluation timelines, procedures, and content to better achieve efficiency and productivity• With the help of the University Police Department, initiated two additional safety training programs (Bulls Eye Crime Prevention and Traffic Control) for employees