Nelson Lopez

Nelson Lopez Email and Phone Number

Senior Field Service Engineer @ Agfa Radiology Solutions
Greensboro, NC, US
Nelson Lopez's Location
Greensboro, North Carolina, United States, United States
Nelson Lopez's Contact Details

Nelson Lopez work email

Nelson Lopez personal email

n/a
About Nelson Lopez

Experienced Customer Support Engineer with a demonstrated history of working in the hospital & health care IT industry. Skilled in X-ray and PC repair, Microsoft Word, Medical Devices, Healthcare, Electronics, and Network Troubleshooting. Strong information technology professional with a Associate of Arts and Sciences (AAS) focused in Information Technology Network & Security Management from ECPI University.

Nelson Lopez's Current Company Details
Agfa Radiology Solutions

Agfa Radiology Solutions

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Senior Field Service Engineer
Greensboro, NC, US
Website:
agfa.com
Nelson Lopez Work Experience Details
  • Agfa Radiology Solutions
    Senior Field Service Engineer
    Agfa Radiology Solutions
    Greensboro, Nc, Us
  • Agfa Radiology Solutions
    Senior Field Service Engineer
    Agfa Radiology Solutions Apr 2018 - Present
    Mortsel, Belgium, Be
    • Perform Installation, preventive maintenance, troubleshooting and repair on Agfa Computer Radiography Systems, X-ray Digital/Direct Radiography Rooms & DXD100 portables, and Drystar Dicom Film Printers, • Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), HP/DELL Workstations, remote connectivity, security and digital medical image processing.• Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.• Work with sales in identifying DR prospects and provide technical support during pre and post sales activity. Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).• Provide immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction. • Develop DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams.• Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory. • Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on.• Excellent oral, written and interpersonal communications skills.• Proven organizational and time management skills.• Demonstrated experience adapting to change and managing priorities.
  • Agfa Healthcare It
    Senior Customer Support Engineer
    Agfa Healthcare It Feb 2005 - Apr 2018
    Mortsel, Be
    • Perform Installation, remedial, preventive maintenance, troubleshooting and repair on Agfa Computer Radiography, X-ray Digital Radiography, Film Printers, Dictation software, Radiology and Cardiology PACS systems, Dicom/HL7/Worklist and other OEM products such as : Windows 2012, Solaris, EMC Celerra, Netapps, Nexsan SataBeast, PowerScribe, Dell/HP servers & workstations, and VMWARE 5.5. • Review of basic equipment operational functions with the customer to meet training obligations during installations. • Provide immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction. • Develop solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams. • Insure maximum uptime, performance and efficiency of all Agfa systems. • Install software, hardware and execute performance analysis as needed. • Define problems, verify defects in system, then apply fix, circumvention, or other probable reconciliatory techniques. • Escalations: Initiate and follow all issue escalation processes and to keep the customer and management informed as to the status of the escalation. • Document all service activities on a daily basis and maintain customer issue lists. • Negotiate satisfactory resolution to end-users at multiple levels (technicians, radiologists, physicists, and all levels of management). • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment
  • Spartanburg Steel Products
    Weld Engineer/ Electronic Technician
    Spartanburg Steel Products Jan 2001 - Feb 2005
    Spartanburg, South Carolina, Us
    • Performed in the integration, start-up, and debug of plant floor Robots and welding equipment.• Repaired Plumbing, Pneumatics, Hydraulics, Mechanics, Electronic equipment. • Utilized ABB and Fanuc Robot Rapid Windows to format, copy, and back-up system parameters and operating systems.• Re-programmed, troubleshot and repaired Robot computers, DeviceNet and RSLinx Network communication, Allen Bradley SLC500, Robotron, and Bosch Programmable Logic Controllers. • Calibrated and updated Welding Engineering parameters such as: Current, Voltage, Transformer turns ratio, and weld time.
  • Starcraft Aerospace Inc
    Avionics Technician/Supervisor
    Starcraft Aerospace Inc Mar 1999 - Jan 2001
    • Performed maintenance on FAA and U.S. military electromechanical and electronic equipment. • Troubleshot and repaired digital, analog, and RF circuitry to component level. • Designed, assembled and setup test equipment according to the manufacture's specifications. • Inspected and coordinated the work done by sub-contractors. • Determined schedules and workloads and supervised avionics maintenance staff
  • United States Air Force
    Avionics Supervisor
    United States Air Force Nov 1989 - Mar 1999
    Randolph Afb, Tx, Us
    • Performed maintenance on FAA and U.S. military electromechanical and electronic equipment. • Troubleshot and repaired digital, analog, and RF circuitry to component level. • Designed, assembled and setup test equipment according to the manufacture's specifications. • Inspected and coordinated the work done by sub-contractors. • Determined schedules and workloads and supervised avionics maintenance staff• Managed maintenance and inspection of integrated avionics test stations and avionic systems. • Ensured compliance with policies, directives, technical orders and safety procedures.• Responsible for periodic performance evaluations of subordinates and suggested and implemented disciplines as necessary.• Bench checked and repaired avionics/RF equipment using computer operated Automatic Test Stations.• Installed, upgraded and repaired Hewlett Packard AP900 Computer, Secure Computer System (286 PC) AN/GYQ59, Hewlett Packard 2225D printers, 294Mb Optical disk drives, and software upgrades.• Repaired to component level amplifiers, wave shaping, logic circuits, video monitors, and power supply circuits.

Nelson Lopez Skills

Customer Service Healthcare Project Management Leadership Hospitals Windows Microsoft Word Medical Devices Integration Radiology Workflow Solaris Administration Windows 2003 Digital X Ray Rsiogix/rslinx/devicenet Plc And Network Dell Workstations Hp Proliant Nexsan Vmware Esx Electronics Medical Imaging Microsoft Excel Pacs Troubleshooting Hl7 Dicom Computer Hardware Agfa Enterprise Imaging And Impax Microsoft Sql Server

Nelson Lopez Education Details

  • Ecpi University
    Ecpi University
    Information Technology Network & Security Management
  • Radiological Service Training Institute
    Radiological Service Training Institute
    Diagnostic X-Ray Radiology Systems
  • Weber State University
    Weber State University
    Electrical And Electronics Engineering
  • Community College Of The Air Force
    Community College Of The Air Force
    Avionics Maintenance Technology/Technician

Frequently Asked Questions about Nelson Lopez

What company does Nelson Lopez work for?

Nelson Lopez works for Agfa Radiology Solutions

What is Nelson Lopez's role at the current company?

Nelson Lopez's current role is Senior Field Service Engineer.

What is Nelson Lopez's email address?

Nelson Lopez's email address is ne****@****gfa.com

What schools did Nelson Lopez attend?

Nelson Lopez attended Ecpi University, Radiological Service Training Institute, Weber State University, Community College Of The Air Force.

What skills is Nelson Lopez known for?

Nelson Lopez has skills like Customer Service, Healthcare, Project Management, Leadership, Hospitals, Windows, Microsoft Word, Medical Devices, Integration, Radiology Workflow, Solaris Administration, Windows 2003.

Who are Nelson Lopez's colleagues?

Nelson Lopez's colleagues are Anna Laskari, Ruby Rajah, Toufik Mahdjoub, Ilse Marckx, Daniel Aerts, Krist Carchon, Gaimdo Gaimdo.

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